MELCloud is the new generation of Cloud based control for Mitsubishi Electric Air Conditioning, Heating and Heat Recovery Ventilation products. MELCloud provides users with effortless control of their devices whether they are out or are just lying on their sofa at home.

MELCloud provides Live Controls, Scenes, Weekly and Seasonal Timers providing complete flexibility for controlling several Mitsubishi Electric Air Conditioning, Heating or Heat Recovery Ventilation systems from a single device or location.

Logging and Error notification is also possible from both local and remote systems when they are connected to MELCloud.

Localised information such as Weather Feeds and Customer Support contact details are also provided by the MELCloud application.

The application is optimised and will automatically detect screen size and resize to fit your phones screen and resolution giving you full control and access on your smartphone screen.

The MELCloud Service is available throughout Europe, and the application has been designed with the majority of European languages supported at release with further language support planned in future releases.

An official Mitsubishi Electric Wi-Fi Interface will be required to connect each Air Conditioning indoor unit, Heating system or Heat Recovery Ventilation system to MELCloud.

What’s New

Version 1.19.1

Amazon Alexa Support
Ecodan FTC6 Support
Geodan Support
New Supported Countries: Moldova, Uzbekistan, Turkmenistan and Tajikistan
Minor bug fixes and updates
Language Translation updates
Updated MELCloud Terms & Conditions

Ratings and Reviews

2.3 out of 5
39 Ratings

39 Ratings

Adrian2979 ,


Just had my new bedroom air conditioning unit fitted with WiFi. App is a little disappointing although it can be used as a remote you have to wait 1 minute for changes to take effect. This is not an exaggeration the app actually tells you changes will not take effect until and then a time. Can’t understand why this is necessary. All my other WiFi apps that control lighting and other heating in the house work immediately.

Developer Response ,

Thank you for taking time to provide your feedback. We are looking at options to reduce response times in future updates. The current response times are determined by model of WiFi interface installed and not the MELCloud App.

hydev ,

Not great

Setting of timer controls are hard and do not change as they should. For example heating to 17 degrees from 22:00. Yet at 22:30 heating still trying to get to 20 degrees! Have to use manual overrides currently from app - which do work.

Thank you for your recent response- bear in mind I paid £11k for the system and the £150 for the WiFi module/app.

The app is pretty much useless, (I will contact you through as requested but for others buying the system.)

The heat-pump is AWESOME but do not spend the extra on the WiFi module. The app is appalling and not of the same quality as the heating system (thankfully).

Problems include:

- Highly non-intuitive interface,
- The system must be connected to WiFi at all times or your heating will fail,
- No geo-fencing for switch on/off,
- Reporting that doesn’t remember any settings,
- The app is designed for industrial use, you have to tell it at every step that you want information from a particular unit. I mean how many heat pumps does one house have?
- App not updates for years and I mean updates that add functionality or address issues not just keep it compatible with the App Store.

Developer Response ,

Firstly, thank you for taking time to provide your feedback on our App this is genuinely appreciated here and we do look at all feedback and action where possible.

Please can you advise if you are still having a problem with timer not working, if possible please can you use the "Contact Us" option in the Support section within the App and provide your contact details and one of our support team we be in contact to assist you.

If you have any other issues or questions please use "Contact Us" option in the App as this is monitored and you will always get a faster response.

Gold shaker 2 ,


I’m giving this 5 stars because of its current features and its potential . I’ve read the other reviews and sympathise with some of the points but I think having an air conditioning system which can be automatically programmed to cool, heat , dry or just fan on a timed or simple on / off basis is great . Add to this the wifi signal reporting, the energy use age reporting etc and I think this is an all round strong offering .

Developer Response ,

Thank you for taking the time to provide feedback this is greatly appreciated by all the team here.


Mitsubishi Electric Europe B.V.
10.6 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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