MELCloud is the new generation of Cloud based control for Mitsubishi Electric Air Conditioning, Heating and Heat Recovery Ventilation products. MELCloud provides users with effortless control of their devices whether they are out or are just lying on their sofa at home.
MELCloud provides Live Controls, Scenes, Weekly and Seasonal Timers providing complete flexibility for controlling several Mitsubishi Electric Air Conditioning, Heating or Heat Recovery Ventilation systems from a single device or location.
Logging and Error notification is also possible from both local and remote systems when they are connected to MELCloud.
Localised information such as Weather Feeds and Customer Support contact details are also provided by the MELCloud application.
The application is optimised and will automatically detect screen size and resize to fit your phones screen and resolution giving you full control and access on your smartphone screen.
The MELCloud Service is available throughout Europe, and the application has been designed with the majority of European languages supported at release with further language support planned in future releases.
An official Mitsubishi Electric Wi-Fi Interface will be required to connect each Air Conditioning indoor unit, Heating system or Heat Recovery Ventilation system to MELCloud.
New MXZ-F Energy Reports (*selected systems)
New MSZ-LN Split Vane Control
New Device Location Maps update
New Ecodan Internal Temperature reports
New Prohibit Local Remote Controller
Minor bug fixes and updates
Language Translation updates
Updated MELCloud Terms & Conditions
Ratings and Reviews
Just had my new bedroom air conditioning unit fitted with WiFi. App is a little disappointing although it can be used as a remote you have to wait 1 minute for changes to take effect. This is not an exaggeration the app actually tells you changes will not take effect until and then a time. Can’t understand why this is necessary. All my other WiFi apps that control lighting and other heating in the house work immediately.
Developer Response ,
Thank you for taking time to provide your feedback. We are looking at options to reduce response times in future updates. The current response times are determined by model of WiFi interface installed and not the MELCloud App.
Setting of timer controls are hard and do not change as they should. For example heating to 17 degrees from 22:00. Yet at 22:30 heating still trying to get to 20 degrees! Have to use manual overrides currently from app - which do work.
Thank you for your recent response- bear in mind I paid £11k for the system and the £150 for the WiFi module/app.
The app is pretty much useless, (I will contact you through as requested but for others buying the system.)
The heat-pump is AWESOME but do not spend the extra on the WiFi module. The app is appalling and not of the same quality as the heating system (thankfully).
- Highly non-intuitive interface,
- The system must be connected to WiFi at all times or your heating will fail,
- No geo-fencing for switch on/off,
- Reporting that doesn’t remember any settings,
- The app is designed for industrial use, you have to tell it at every step that you want information from a particular unit. I mean how many heat pumps does one house have?
- App not updates for years and I mean updates that add functionality or address issues not just keep it compatible with the App Store.
Developer Response ,
Firstly, thank you for taking time to provide your feedback on our App this is genuinely appreciated here and we do look at all feedback and action where possible.
Please can you advise if you are still having a problem with timer not working, if possible please can you use the "Contact Us" option in the Support section within the App and provide your contact details and one of our support team we be in contact to assist you.
If you have any other issues or questions please use "Contact Us" option in the App as this is monitored and you will always get a faster response.
Awful app to try and set up. User unfriendly!
We’ve just had a new multi split installation. All I want to do is add the two bedrooms and the one lounge unit. This sounds easy right?! No chance
All you get the option to do is add a floor and then an area, without any real explanation as to what this really means.
Once you go through and set up what you think is right (and then realise it isn’t - I originally set up an upstairs (floor) and then one of the bedrooms (area), as there was no option to set another bedroom area. There is an option to set “scene”, but again, no actual details of what on earth this means
There is then no ability to add anything once you’ve done the setup, so the only thing to do is delete the whole setup, start from scratch and see if you can get it right next time.
We opted for the Mitsubishi units due to the included extras (Wi-fi as part of this). Probably wasn’t worth the extra money!!
Trying to set up this app makes you want to throw your phone out of the window!!
- Mitsubishi Electric Europe B.V.
- 12.4 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2019 Mitsubishi Electric Europe B.V.
Up to six family members will be able to use this app with Family Sharing enabled.