MELCloud 4+

Mitsubishi Electric

Designed for iPad

    • 1.7 • 150 Ratings
    • Free



MELCloud is the new generation of Cloud based control for Mitsubishi Electric Air Conditioning, Heating and Heat Recovery Ventilation products. MELCloud provides users with effortless control of their devices whether they are out or are just lying on their sofa at home.

MELCloud provides Live Controls, Scenes, Weekly and Seasonal Timers providing complete flexibility for controlling several Mitsubishi Electric Air Conditioning, Heating or Heat Recovery Ventilation systems from a single device or location.

Logging and Error notification is also possible from both local and remote systems when they are connected to MELCloud.

Localised information such as Weather Feeds and Customer Support contact details are also provided by the MELCloud application.

The application is optimised and will automatically detect screen size and resize to fit your phones screen and resolution giving you full control and access on your smartphone screen.

The MELCloud Service is available throughout Europe, and the application has been designed with the majority of European languages supported at release with further language support planned in future releases.

An official Mitsubishi Electric Wi-Fi Interface will be required to connect each Air Conditioning indoor unit, Heating system or Heat Recovery Ventilation system to MELCloud.

What’s New

Version 1.31.0

Minor improvements and updates

Ratings and Reviews

1.7 out of 5
150 Ratings

150 Ratings

Trevett15 ,

Good data, poor app

As many other reviewers have pointed out, the app is incredibly frustrating. With an Ecodan air source heat pump, you’re able to see the temperatures in multiple parts of the system in the app. However, it’s near impossible to analyse what’s going on. For example, the axis scales are fixed, with no option to zoom in or out. Often the vertical scale range is so large that you can’t see any temporal trends. You’re only able to view sub-hourly data in one hour fixed intervals (why!?). There is no option to query individual data points in a plot, or view tabulated values, or even current values for all parameters being logged. The list could go on. The app really seems like a token effort, and it doesn’t seem like it would take much to vastly improve it.

Simon Wootton ,

Stable but limited

Good points:
1. The app works and seems stable.
2. There is some good information available in the module view and reports.
3. Setting changes made on the app reflect on the system.
4. You can make many changes to the system settings from the app.

Improvement items:
1. System changes need to be checked to ensure the changes have been accepted by system.
2. Reporting should have all temp settings in one report - flow, return, room temp, outside temp and be able to be viewed within the jour period, hourly, 7 days etc. otherwise it requires moving between reports to get all temp data - suboptimal.
3. Module view on an iPhone - the back and refresh buttons are so close to the swipe line that often in accessible (out at the top of the module view perhaps?)
4. The app is not that intuitive until you have learnt your way around the system, then it makes sense but is clunky. Ideally having better define and easier access to key settings would be preferable.

1. A report that assessed current settings compared to an optimum configuration would be ideal. Think how Mitsubishi would benefit if it assessed individual / regional / global ecodan data and could provide a suggested ideal, energy efficient optimum configuration (including the potential energy that could be saved), that a user could simply tailor based on their local situation / needs?
2. Needs to be compatible with all ‘now’ standard smart interfaces (HomeKit, Alexa etc etc)


Mitsubishi seems to have given up on this

Trying to use the app with a heat pump is a very frustrating experience.
As many have pointed out the app will not let you look at any meaningful data trends as it uses some polyline function on the data to make the curves look "nice" which makes the displayed data trends unusable.
Hourly data cannot be viewed other than for a single hour. You have to tap through and write the numbers in an Excel sheet yourself to see whats happening in the system.

Worst of all the home page status for DHW and Heating does not reflect the actual status on the heatpump, I.e. the heatpump itself has three modes for DHW: operating (the play icon), prohibited (the circle with the diagonal line) and timer (the clock) mode, whilst the app status page has only2 buttons "Auto" and "Heat now"! Why the app uses a different control logic and different user experience as compared to the control panel on the heatpump is anyone's guess.

Mitsubishi, if you are reading this, may I suggest you simply copy the same identical controls, display and settings from the on-device display? Literally just copy it 1:1 to the app with the hard function keys replaced by soft keys on the app. This will make it super intuitive to use and the user can reference the existing manual that came with their heatpump, both for the app and for on-device control.

Developer Response ,

Thank you for sharing your experience with the app, we will take this in account for future development. Kind Regards, MELCloud Helpdesk

App Privacy

The developer, Mitsubishi Electric, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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Mitsubishi Electric UK Library
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