Mettle business bank account 4+

I’ve just opened my account and have had two very positive experiences so far. The first was after opening the account, I linked it to my FreeAgent account. FreeAgent recognised me straight away and because I’ve just paid my subscription for this year, told me I would get a refund. That was Saturday, Monday morning I had a notification saying that £146 had been paid into my account for the remaining 11 months of the subscription - Monday Win!!
The other positive was after phoning this morning with an issue that had reared its head after trying to update my debit debit with the HMRC, the person who dealt with me (Billie) couldn’t have been more helpful and got my issue sorted out very quickly.
The only thing stopping me closing my old business account now is the lack of being able to send and receive international payments. Hopefully, this is something that Mettle are working on.
I’m looking forward to a great relationship with Mettle.

Thank you so much for sharing your feedback. It's great to hear you're making use of FreeAgent in your Mettle account and you're pleased with your customer service experience, we’ve passed your feedback onto their manager.
Currently, we're looking into international payments. If you have any other suggestions on how we could make Mettle even better, please contact us at support@mettle.co.uk

Love it - made my business banking so much easier and has lots of tools on a platform that makes sense! Haven’t used the invoicing features yet, I already have a system and can’t be bothered to look at changing it. So, the bad parts that keep this App ‘Just Great’ (1) no way ‘at all’ to pay in Cheques, once or twice a year I need to pay one in, but when you find you can’t it’s a massive ball ache (the costomer is 80 and hasn’t got internet banking) don’t understand why I can’t do it at a NatWest counter? .. (2) not able to use Apple Pay, just really annoying! (3) Can’t add a ‘Trading As’ name to the account. I have two lines of work Media and Electrical and would like to invoice as ***** Media or ***** Electrical. My last bank did it not sure why Mettle can’t let me be ***** Media Trading as **** Electrical? 3 small things but all very annoying when trying to run a business 🤔

Hi Maximus, Thanks for sharing your feedback, it's great to hear you're finding business banking easier with your Mettle account.

We're always looking at ways to make running your business easier. That's why we're working hard to introduce new features such as Apple/ Google pay and cheques as soon as possible.

We love hearing your feedback, so please drop us a line at support@mettle.co.uk if you have any other feature ideas of what you would like to see more of from Mettle.

I’ve had three payments now asked to be authenticated. I fully understand this as I’m a new user and they have to get used to what I’m spending and who with.

The trouble is that the authentication window doesn’t come up straight away. I had to refund a payment tonight and I waited at least 15 minutes and gave up and used a different account. You have a time limit and when payments are not authenticated asap the time limit runs out and you have to do it all again.

Frustrating to say the least!

We appreciate you're disappointed and understand your frustration. Although we're unable to discuss any details of your account on the App Store, please feel free to get in touch via our in-app chat or by email at support@mettle.co.uk where we can take a look into this further for you.

Thanks,
Mettle