ANNA Business Account & Tax 4+

Have been using ANNA for my business banking now for the past 6 months and must say it has been brilliant. The app is really easy to use giving easy access to your banking no matter where you are; and as a business I have to upload large payment files on a daily basis for multiple payments and it really couldn’t be easier to use.
ANNA are really responsive to any queries that may arise and any issues I have had have always been dealt with immediately. Add into all of this that the value for money using the service is superb, saving me hundreds of pounds a year in banking charges and I would have no hesitation in recommending ANNA.

Hi there

Thanks so much for the lovely review 🤩 We're so glad you're enjoying our no-nonsense app and customer support. Whilst most things are dealt with by our ANNAbot🤖, our customer support is there 24/7 to pick up any issues that our AI can't deal with!

If you need help with anything further, please do reach out in the app or at support@anna.money🚀

What an absolute disgrace!! This fake bank worked good for 2/3 years. Randomly on the 4th March 2023 I get a notification from my Apple Pay saying it's been cancelled. I then check the app to see my cards are blocked. I. Contacted Anna who's live chat is absolutely disgraceful! They keep giving me
The same generic response as to why they can't discuss my account further!! Well what about my funds!!! You have stolen £20,000 from me and are giving me no help whatsoever! Be warned guys they are going to reply back to this with 'we can't discuss your suspended account and we take financial security very seriously' this is a load of cra*!! Don't they understand the stress, anxiety they have caused me! My business is at a standstill, my staff can't get paid, I can't pay my rent! I am stuck and Anna bank don't want to know. If you can't discuss my account, what about my funds? They can't just vanish in to thin air. I am contacting every means possible, FCA, financial ombudsman, trading standards. I will not stop till my funds are returned. You have destroyed my business. Currently writing this review up at 4am as I have been unable to sleep thinking about this!!

Hi there We're sorry to hear of your recent experience with ANNA We do take financial safety very seriously. We will only ever suspend your account to protect your funds or when we’re required to by law Unfortunately, financial regulations prevent us from sharing any details about suspended accounts For more information, see our terms and conditions: https://anna.money/terms-and-conditions

I have been using ANNA for about a year now. Everything was going swimmingly until they decided to block my account with no information given. It was a total black out of over 1 whole week - no access to my monies and no answers. So one whole week during COVID-19 and they couldn’t even be bothered to apologise. They finally booked a telephone appointment to discuss my complaint but then cancelled it 15-20mins after the time they were meant to call. When I questioned it - it’s because they supposedly couldn’t answer questions with regards to my account. Then after I PERSONALLY cleared up the issue for them, I get an email a few days later from someone to discuss the complaint by email?!! This incompetent soul couldn’t be asked to even email me with the right name - clearly email another customer and tried to fob it off as a spelling mistake. Two different names but ok! No attention to detail, no consideration, appalling customer service (with the exception of a lady called Ellie) and don’t be surprised if you loose all your monies to them! They probably won’t even explain why!! Stay away!!!

Hi there, we’re sorry that you feel this way. If we freeze or reduce an accounts' limits, we ask for contracts or invoices so we can complete the necessary checks so we can stay compliant. If this information is provided in a timely fashion, we actively work to get this resolved as soon as possible. Where a decision has been made to close an account, this will always be in line with our terms and conditions that can be found online (https://anna.money/terms-and-conditions#a1) We will absolutely do everything we can to avoid causing unnecessary disruption to both you and your business in this process. Please pop an email through to us on support@anna.money if you wish to discuss anything further as we cannot find an account in your name.