Lexus Link 4+

I recently purchased a Lexus UX and was really surprised to have some additional functionality with an app, the hybrid coaching and route info was great but I’ve seen recently that the app has been updated with a lock icon but it doesn’t do anything other than taking me to an image of my car and a tick. Disappointed that there’s no practical functionality attached to the app given the car is connected and is linked into the app I think there is so much more that could be done. I must say though the app does get updated regularly but I’d like to see some more practical functionality added so it integrates with my vehicle better. A good start but still a few things to bring to the app. Thank you Lexus

Thank you for taking your time to contact Lexus. So that we can help you, please provide us with some more information about your concerns as well as your full name+country+login name to lexuslinkapp@lexus-europe.com. Thank you for your patience and feedback. Best regards, Lexus Support.

I'm a happy Lexus owner with a beautiful ES300 and my wife has an equally good RX450. However, the app just doesn't live up to the service standard set by dealers. The latest version came out today and says the new features apply to certain models only ... but it doesn't say which ones nor, apparently, does the website! A good friend has an older Range Rover and, whilst I wouldn't swap cars, the app is light years ahead, with numerous useful features. Lexus doesn't help themselves in the App Store, with every comment receiving the same bland reply about thank you and please get in touch. It feels one step down from the usual call centre 30 minute wait for most companies listening to how really really important your call is to them! Lexus - you have a premium priced premium product, so the least you can do is give a personalised non robotic response. Two other gripes from a genuinely fabulous car ... there's no link from the Head Up Display to Google Maps on Apple-play, which is very frustrating, as is the need for a wired connection to use it! ... and gripe 2, it needs to have a verbal command to stop the sat nav, rather than searching in the menu to pause it. Overall message - keep making great cars, but put someone new in charge of your software and app!

Thank you for taking your time to contact Lexus. So that we can help you, please provide us with some more information about your concerns as well as your full name+country+login name to lexuslinkapp@lexus-europe.com. Thank you for your patience and feedback. Best regards, Lexus Support.

I have had my NX for a little over a year and have had frequent issues with this app, mainly concerning the constant notifications telling me that I need to charge my battery. Only last month the battery was fully charged and checked at Bolton Lexus and no issues were found.I have recently did a 500 mile trip and yet I still get notifications that my battery is at critical level and needs to be charged! Messages to the app developers are totally ignored, and the local dealer offers no response to this issue. Having spent over £50,000 on a so called premium car from a so called premium brand this is not the level of service I should receive! Lexus are so keen on receiving feedback, yet completely fail to respond if you are in any way critical of them! Update: Lexus respond to negative feedback by asking you to contact them by email giving details of your issues so they can investigate. I did this and got no response , not even an acknowledgment! Again I repeat appalled by the service!

UPDATE May 2022

It just gets worse- I am sitting at home and according to the app I am in transit !
Yesterday I had a red battery indicator, one hour later it was full green line indicating full charge, followed by a critical battery level notification
Lexus never respond to any queries - that’s it for me no more Lexus cars. Apalled

Thank you for taking your time to contact Lexus. So that we can help you, please provide us with some more information about your concerns as well as your full name+country+login name to lexuslinkapp@lexus-europe.com. Thank you for your patience and feedback. Best regards, Lexus Support.