MyNextbase Connect 4+

Connectivity problems

I have purchased a car which has a Nextbase 380 GWX wired into the car. I followed the instructions on this app to connect to the dash cam but a message told me that I needed to use Cam Viewer. I have tried several time to connect to the dash cam using Cam Viewer and the dash cam’s WiFi but nearly every time the spinning wheel on my iPhone SE 2020 keeps going around and around and eventually times out. On a couple of occasions I was asked for the password so when I entered the default password a message came up saying “you cannot use this at this time” or words to that effect. What do I do now? How can I input my car registration number to the Dash Cam? I can download videos to my iMac but I would like to download them to my phone sometimes. Please help.

Since posting the above review, I was contacted by Nextbase support who talked me through the set up procedures for Camviewer. All is now well and the app works fine.

Developer Response ,

Hello,
The 380GWX is not compatible with the MyNextbase Connect app. Please give our Support Team a call on 02920 866 429 (UK) and we can assists you further in getting set up with CamViewer.

It’s great… when it works

I’ve had my 522GW for two years and it was fine the first year, no problems. A year in, I have had overheating issues, my rear camera didn’t connect to the front which caused me to buy another rear one as again, worked fine for a year and then died, connectivity problems regarding opening the app (the app just doesn’t open) and connecting to the camera, the camera freezing whilst I’m driving (had to reset the camera every time for it to work again). If I were to be in an accident or witness an accident, I’m embarrassed to tell people that yes, I do have a dash cam but no, I cannot give you the footage as there’s no possible way of getting to it without wiping the bloody thing. Nextbase please sort your current cameras out before bringing out stupid AI technology and expecting that to work over these “simpler” cameras

Painful

tl;dr Don’t buy a dashcam from Nextbase. None of their accompanying apps, required for effective use, is remotely functional.
This is a painful piece of software, connectivity with the 522GW is patchy and accessing files is virtually impossible. All OS, firmware and software are the most recent versions. The app loads. It eventually connects. But I have to wait so long for the files I want to access to become available ('Playback Failed. This file can not be played back at this time. Please download it to your phone and try again’) that the dash cam times out, shuts down and then you have to start the whole process again. The WiFi timing out is a regular occurrence and unrelated to app inactivity. The responsiveness of the user interface on the app is appalling. It is so slow/unresponsive as to be borderline useless.

Also, the 522GW has a habit of not recording, though the camera appears to be on, and also of shutting down randomly, maybe due to overheating. Avoid Nextbase and look elsewhere. I wish I’d read these reviews first - I’d have chosen a different brand.