"MY Renault, your mobile customer portal
Designed for you, imagined to ease your daily driving experience, wherever and whenever you want.
What are the MY Renault benefits?
-Add your Renault vehicle to your virtual garage
-Keep informed of all the key moments of your Renaults maintenance schedule and find your maintenance history
-Prepare your trips by creating a route within the app
-Enjoy benefits and personalised offers for your vehicle
-Get advice: contact our Customer Relations team directly from the app
-Looking to book an appointment with your dealer? It takes just a few clicks
-Roadside Assistance at the touch of a button
Download the app today and register your Renault vehicle thanks to its serial number (VIN) or registration number, and we will take care of your request."
Fixed bugs and improved ergonomics.
Ratings and ReviewsSee All
Nice car, shame about the app
The original Zoe app was fairly awful, then it was replaced with the first incarnation of My Renault, which was so-so. There swiftly followed an update which made the app less informative than before.
Basic stuff is missing: there’s no option to stop or start charging your car remotely. You can allegedly programme a timer remotely but I haven’t had much success with it. Some of this maybe down to the Zoe’s unnecessarily complicated charging user interface.
On the whole I have found that it is quicker to walk to my car and programme things than try and do it remotely via the app, which pretty much sums up how practical the app is.
Developer Response ,
Thanks for your review. We completely understand your frustration and we're working hard to get these issues resolved. Please contact the Renault Multimedia team on 0344 369 0000 and they'll take your details and keep you in the loop with the App updates. Thanks, Renault UK.
Solid app, could be more intuitive
The ability to see use the app to see how car charging is going is really useful and the ability to view the changing charge levels from the app as a passenger, while the car is moving, is also helpful. The map which shows where the car is parked is also pretty neat.
The only problems with the app are to do with the learning curve needed to use some of the more advanced features such as pre heating/cooling the car or setting timers to have the car charge for just a limited time. These seem difficult to set up and I haven’t managed to use them successfully yet. Another annoyance is that once the app is paired with the car the car still asks about connectivity permissions every time it is turned on. A way to select “please don’t ask me again” on this would be great.
One bonus feature that would be great to have on the app in the future would be to have a digital version of the Renault Zoe car manual (and maybe even a repair guide?) so that these can be easily accessed and searched.
Good basic app, but look forward to more functionality soon.
Developer Response ,
Thank you for taking the time to share your feedback with us, and we will forward this to our Product team. The application is constantly evolving and your opinion is very important to us. Please keep an eye on our updates so that you can enjoy our last features! MY Renault Team.
Surprisingly worse than the old app
The old ZE app was clunky and buggy, but at least I could usually check the battery level on my ZE40. Until a recent update, this app looked nicer, but lacked some functionality. Now, it’s just pointless. I can literally do nothing with it. It tells me me car is unplugged: It’s not. It’s charging. The charge level is blank. And that’s it. Oh, it tells me I have an active Connect and Interact contract, for all the good it does me.
Now I just have to guess if my car has charged enough - especially unhelpful when charging at a public charge point.
Have tried uninstalling/reinstalling, etc. No use.
EDIT (Oct 2020): Reinstalled after iOS 14 update. Still not even basic functionality (no mileage, doesn’t know if Zoe is plugged in or charging).
Developer Response ,
Thank you for your review, Sam. If you haven’t done so already, please contact the Renault Multimedia team on 0344 369 0000 and they will take note of the issues you’re experiencing and assist further. Thanks. MY Renault Team.
- 284 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
- Age Rating
- © Renault
Up to six family members will be able to use this app with Family Sharing enabled.