My Renault 4+

App works fine for me most of the time. Only issue is sometimes when I open it, it seems to show the car in a previous “dumb” connection state. What I mean by that is I currently have 1160 miles on my car and sometimes when I open the app in the morning, it doesn’t give me any of the charge information/range etc. and shows that it only has 649 miles on the clock. After leaving the app alone for an hour or so it sorts itself.

Only other gripes I have is that you’re unable to set what temperature you would like the pre-conditioning to run at which is no good if you forget to change it on the infotainment system in the car. Lastly it’s pretty intrusive that it always asks you if you are “enjoying the app and ready to leave a review” - comically if you press ‘no’ then the message just disappears rather than asking for feedback on why not… I’m hoping me taking my time to share my views will stop the message from showing.

With these two things changed, it would be a pretty solid app. I understand the connection issues are down to the servers so that is a different story.

Thanks for your review. We're pleased you are enjoying aspects of the App and we will continue to make improvements to ensure optimum functionality. My Renault Team.

I have amended my original post see below as the app is now working as expected. I have only awarded 4 stars as trip history as I have on my Volvo app would make it perfect.

Having been brave enough to buy my first electric car and the Zoe being around longer than most I did expect the app to work as promised by the salesman. It doesn’t, it doesn’t recognise my registration number and if I connect using the VIN only the useless marketing bumpf is displayed. No battery status, no preconditioning, no charging information. The sales team I purchased from seem to think this is because the latest variants Techno and Iconic have not been configured incorrectly as they can still see GT line vehicles in their stock correctly. I have spoken to very friendly and apologetic support staff at the UK multimedia centre but other than saying they have escalated the issue have no other solution other than to wait for an update of the app due sometime soon. Renault should not be marketing this functionality if it can’t deliver it.

Thanks you for your updated review. We appreciate your concerns and take your feedback on board. The Multimedia team will keep you updated with any solutions to your outstanding issues and we will hopefully resolve them for you ASAP. My Renault Team.

Just bought a Megane E Tech and the app works fine with the car. It shows me when it’s charging and when it is charged and I can get some data out of the car.

The manual for my car says I can set up a digital key to use my smart phone to unlock / lock the car and start it. I can’t find that functionality anywhere in the app. Are you bringing this functionality to the iPhone?

I can’t find any clear instructions for configuring the app when you have two people who are going to drive the car. It doesn’t appear you can link two Renault app accounts to the same vehicle. I’ve therefore got my wife to login to my account. However, she gets the car notifications and not me, unless I log out and back in again, and then she doesn’t get them. It appears you can only receive car notifications to one device at a time.

I charge my car using my solar panels so I can get dozens of started / completed charging notifications a day (as solar production fluctuates) and the app lists them all. Is there anyway of muting them when charging at home? You also get a long list in the car charging log which I don’t seem able to delete.

One section of the app gives me a link to the store, but when you click it you end up on the French App Store.

This app has real potential to be a great companion to a great car. I hope they develop it further, at least enough to match what the car manual says.

Thanks for your review. It’s useful for us to know what our customers would like to see and where we can improve so we pass your comments to our development team. Please keep an eye out for future updates. My Renault Team.