Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view, and pay bills. With the My Vodafone App, you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards. You can also:
• Get help from TOBi, our friendly virtual agent
• Top-up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place
Things to remember:
• You must be on a device with your Vodafone UK SIM card to use the app or log in with your username and password
• The first time you use the app, you’ll need to be connected to our mobile network or Wi-Fi to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate
• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit
• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill
• The My Vodafone app is being rolled out to sole traders and small business customers. We’ll contact you when you can use it for your business
• For more help with the app visit www.vodafone.co.uk/app
• Having app issues? Email MyVodafoneApp@vodafone.co.uk
This My Vodafone app update makes logging in easier than ever. Plus, if this is your first time downloading the app, we've added some tutorials to help you get the most out of it. We've also fixed some bugs so we can resolve any issues you might have quicker. Having problems with the app? Email MyVodafoneApp@vodafone.co.uk
Ratings and ReviewsSee All
No better or worse than I am
Best of the lot in a very complicated service sector. Don’t know why they keep asking to install app on my iPad when it is in there already. Have been with Vodafone for years, last 18 months with all broadband, landline calls, 2 mobile SIM only at 900 minutes and 1000 minutes with unlimited texts and 1 Gb data. Whole package £65. Just renewed and offered the latest deal at £5 less per month, same as new customers. Never have to wait too long for customer services. They are all nice but some much more clued in than others- same as the real world we live in. Signal the best in our area, rural, but still fails sometimes. Broadband 32 usually when max is 35. Not all fibre so they can’t do more. Worse bit is texts to rate them after a services call. If you have an issue nothing changes whatever you say. Vodafone not perfect but neither am I.
Alright and then bad
I have been with Vodafone for a few years. When I first joined the service it was absolutely awful. As this was my first ever bill that would pay automatically each month, I didn’t check it. I lost my job suddenly and had to call up the network to inform them. It was at this convenient time that they decided to inform me that my last 6 months worth of bills hadn’t been paid and said they needed all the money to be paid otherwise they were cutting my services. I said I couldn’t until I had a new job and they just said there was nothing they could do. After months of struggle I was depressed and called up yet another time and finally this one employee was soo lovely to offer me a split it payment plan sort of thing and then I could use my service again. It was going well and about 2 months left to pay until it was cleared Vodafone cut me off again. I called up to explain the split it plan and after being passed onto a manager, I was informed that “they wouldn’t ever agree to that as it would suit me” literally them words? What? i had been doing it for 4 months and they knew that. The way they treat their loyal customers is horrible - I will never forget that time of my life because of them. I now have a better job and have never been in debt, but when you are in those situations, you are treated like scum
Terrible network don’t make the mistake!
I left Vodafone once already, I then made the mistake of returning to the network lured in with pretty promises, like the reviews above it’s been a none stop nightmare with many problems and false claims combined with terrible customer service untrained staff with major language barriers I feel like a complete fool to have made the same mistake twice , My advice if your thinking of joining don’t do it , it will be the worst mistake of your life and once you sign a contract they have you and can do what they will without concern or honesty please do not be another unhappy Vodafone user , my own dear mother has too beacons embroiled into this network nightmare and almost lost her wits trying to sort out a fraudulent bill they tried to saddle her with after 8 months they realized their mistake and stopped threatening her without an apology, I have been waiting 3 weeks for them to change my new chip to my existing number they keep telling 24 hours , three weeks later it still has not happened and I have paid 2 bills in 3 weeks ???? And that is just the tip of the rip off iceberg believe me , read the previous feedback I am not alone in the many many unhappy customers.
Up to six family members will be able to use this app with Family Sharing enabled.