MyADT 4+
Manage your ADT account
ADT Fire and Security PLC
-
- Free
iPhone Screenshots
Description
With MyADT you get instant and secure access to your account information. It’s completely personalised to you and with everything now in one place it couldn’t be easier to get what you need, when you need it, without the need to call or email.
Key Features:
• View and manage account details
• View and update keyholder information
• Book and manage engineer visits
• Book routine inspections
• Log faults
• Access support and help material for getting the best out of your security or troubleshooting
MyADT is designed to give you access to your account and contract information and not to control the operation of your system. It has been developed to ensure a smoother customer experience. If you already use the ADT Smart Services app to manage, set, unset your smart security system this will not change.
What’s New
Version 12.6
We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.
Ratings and Reviews
Low quality design & build
This App is terrible for ADTs reputation. Amazed that they accepted it. Badly thought out & frustrating for users. Booking an appointment is a frustrating experience with little chance of success.
Do not use! Frustrating and confusing.
The app is a waste of time. You think you have booked an inspection but the app does not confirm the booking and lists the status as “pending” even if the booking is firm. Equally, when you try to book, rather than tell you what is available, you have to figure out that if you can press the dot on the time slot then it’s available and if you cannot then it is not. Some simple tips: please just show what slots are available for me to book; once a slot is booked, list the status as “booked” and not “pending”; please send a confirmation email confirming the booking and present a link in the email for me to cancel or change the booking.
Appointment Booking Impossible
I get a letter asking me to book an inspection appointment and there is no contact number on the letter, you are directed to the app which is absolutely fine if it actually worked. I had the same issue last time I tried to do this.
Apart from not being able to select and book an appointment, when you do eventually find a ‘slot’ the design is appalling- you have to go through every date to find possible slots. A developer clearly wanted to use the calendar applet but why not just present a list of available dates and slots? Calendar is greyed out after about six weeks anyway, so it would not be a long list.
This forced me to have to call ADT which I didn’t want to do and spoke to a disinterested agent who didn’t want to speak to me either! Fortunately I had the number saved on my phone.
Please just make your design work and more importantly usable!
App Privacy
The developer, ADT Fire and Security PLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- ADT Fire and Security plc
- Size
- 40.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2023 Salesforce.com, inc. All rights reserved.
- Price
- Free