iPhone Screenshots


An easier way to manage your bill from Northumbrian Water. Use our app to

• Make payments
• View your bills and payment history
• Create an online account

What’s New

Version 1.0.587

- Introducing Drop Swap, our feel-good feature that gives back in our communities
- Track your usage effortlessly with your Smart meter

Ratings and Reviews

2.3 out of 5
94 Ratings

94 Ratings

CJAshton7 ,

App doesn’t work

App opens, stays on for a few seconds and crashes. I keep thinking update will fix the issue but seems it’s a problem for everyone. This has been a problem for over 6 months which isn’t being fixed when I read other comments.

Developer Response ,

Hi CJAshton7, I'm sorry to you hear you were having issues. Can you make sure you're phone is running IOS 13 or above and try reinstalling the app. If you are still having issues please contact us using website and we'll be more than happy to investigate this for you. Have a lovely day :)

9586325476532fhefsdh ,

At last - the Northumbrian Water APP has arrived :)

It’s long overdue but I’m so glad to see Northumbrian Water (NW) now has an App. It’s so much more convenient to use than the website.

I logged into the new NW App easily using exactly the same login details I normally use to access my account on the NW website.

The App has basic functionality at the moment allowing me to easily access details of my Bill amounts, Payments made, Account Details, amount of next payment plus due date, and Account Balance. It’s the minimum viable product but it is a great start.

I’m looking forward to seeing additional features being added in the future such as the ability to:

1) change payment arrangements such as changing bank details or switching between annual, monthly or weekly payments

2) make one off debit / credit card payments

3) see the underlying details of how the latest Bill amount has been calculated

Well done to everyone involved in developing this App. Great work!!!

nametakenconstantly ,

Crash. Won’t open.

Update 31 October 2021. It still crashes on my iPhone 6 Plus version 12.5.5. But works on an iPhone 8. So probably just not supported on older phones and software versions.
Giving 4 stars for the working version since it does what is needed.

Open screen starts up. It then goes black and crashes. Haven’t been able to open it for months even with the updates.

Developer Response ,

Hi, I am so sorry to the delay in responding to you! I do hope you have managed to now use the app and I am sorry for any inconvenience caused. We have released lots of new updates and features since your review, so I'd love it if you could update your review if you now like our app :) If you are still experiencing issues, please visit the "contact us" section on our website and we will be more than happy to help! Have a lovely day!

App Privacy

The developer, NWL, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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