iPhone Screenshots


An easier way to manage your bill from Northumbrian Water. Use our app to

• Make payments
• View your bills and payment history
• Create an online account

What’s New

Version 1.0.453

- Digital PayPoint cards – carry your digital PayPoint card in your app, and never lose a plastic card again!

- We’ve enabled Dark Mode

Ratings and Reviews

3.2 out of 5
47 Ratings

47 Ratings

ics1234567 ,

Can’t login

App says it has sent an email to verify account. Nothing received . On requesting it to resend it comes up with an error has occurred message.

This occurred after upgrading to the latest version.

Problem was solved by uninstalling the app and then reinstallation. Works OK now. Thanks for your response.

Developer Response ,

Hi, thank you for the feedback, I'm very sorry about the issues you have had. We have released a new update for our app which will resolve the unexpected issue we have recently experienced. Please update your app to our latest version and you should be able to use it with no issues. Please accept my apologies once again, I hope this helps!

9586325476532fhefsdh ,

At last - the Northumbrian Water APP has arrived :)

It’s long overdue but I’m so glad to see Northumbrian Water (NW) now has an App. It’s so much more convenient to use than the website.

I logged into the new NW App easily using exactly the same login details I normally use to access my account on the NW website.

The App has basic functionality at the moment allowing me to easily access details of my Bill amounts, Payments made, Account Details, amount of next payment plus due date, and Account Balance. It’s the minimum viable product but it is a great start.

I’m looking forward to seeing additional features being added in the future such as the ability to:

1) change payment arrangements such as changing bank details or switching between annual, monthly or weekly payments

2) make one off debit / credit card payments

3) see the underlying details of how the latest Bill amount has been calculated

Well done to everyone involved in developing this App. Great work!!!

Mundish ,

Can’t log in.

I can login on the website, but not on the app.

Developer Response ,

Hi Mundish, thank you for the review. I am sorry to hear you are having issues logging in, you use the same credentials when logging into both the website and the app, would you be able to contact us directly so we can investigate this further for you please? Alternatively you could reset your password and as long as you are entering your email and password correctly, you should be able to log in with no issues. Have a lovely day!

App Privacy

The developer, NWL, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


105.7 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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