Shop for groceries with the Ocado app on your iPhone, iPad. Say goodbye to the supermarket, and hello to more free time.
• Want a delivery tomorrow? We have a huge range of 1-hour slots, between 5:30am–11:30pm, 7 days a week.
• You'll be spoilt for choice with our range of fresh groceries, Waitrose products, and much more.
• You're in control: you can edit your order right up till the night before delivery.
• With One-Click on the app, you can add to an existing order without having to check out again.
• Browse thousands of tasty recipes, then save them for later in the app's Recipe Binder.
• We deliver to kitchen tables throughout England and Wales – and we're growing all the time.
• We're great value, too: our Low Price Promise means we check your comparable shopping against Tesco's listed prices online. If we're not cheaper, we’ll automatically send you a voucher for more than the difference – right up to £10.
Questions? Get in touch with our award-winning Customer Service team: tweet us @ocado, or find us at facebook.com/ocado, or give us a call on 0345 656 1234.
We’ve heard you and fixed how Favourites display – they’re back to being sorted by category. We’ve also made a few behind-the-scenes improvements for an even better shopping experience.
Ratings and Reviews
I've been using Ocado for 11 years, but the app is worse rather than better than it was then. Booking a time slot results every time in a message "Oops, you can't do that". But the time slot *is* booked despite the error message - it just isn't visible until a time lag has passed.
It's unnecessarily difficult to delete items from a trolley - it requires a click on every individual item and then on a tiny X button which misses most times, and selects another item instead. Back to square one - deleting a single item usually means a minimum of six clicks.
Instant Shop is bad and getting worse. Things I've ordered once only are forever added to the list, and deleting them twenty weeks in a row doesn't teach the app to stop adding them.
Developer Response ,
We’re sorry you’ve been experiencing issues with booking delivery slots and removing items from your trolley. We’d like to follow up on the delivery slot problem as that shouldn't be happening. When you have a moment, contact us through the app: Settings > Need help > Contact us > About something technical. This will give us more information about the app you have downloaded which should help us pinpoint why this keeps happening. At the moment, the app’s trolley reflects the desktop website however, we’re always open to feedback that will help us make improvements. We’ve passed your comments to our team for future app updates. Thanks, the Ocado iOS team.
Lazy Load got worse again!
Today's update (27 April) has still not improved missing images due to lazy loading, and has actually made it worse! I'm on an iPad, with a fast connection. I don't need lazy loading preventing me seeing images. I scroll fast, which means I'm even more likely to have blank images. Images obviously aren't cached either as, if I scroll back up, the images are blank again! All any of this achieves is to prevent and put me off using the app and shopping with Ocado - in which case, I might as well cancel my Smart Pass account and shop elsewhere. No doubt a certain food store due to replace Waitrose will be pleased to see you lose customers because you can't fix this app.
I love Ocado and have used it for years. You've obviously had a problem with Lazy Load for images, which became so very lazy that images infuriatingly took forever to load if at all. The recent update (17 Apr ‘19) has helped a bit, but we're not there yet and images are still too lazy. It's a bit like that on the website too! I love Ocado, but it's of little use without images. Surely your developers can fix this - eventually?
Developer Response ,
Hello, we’re sorry images are still missing on the latest update – we appreciate this makes using the app frustrating. The next version will include a fix for this – please keep an eye on the App Store for it. Thanks, the Ocado iOS team.
What on Earth have you done??
Used to use this for my weekly shop but it’s been progressively getting slower and slower, until the recent update which has rendered it completely useless. Won’t edit my order, can’t change delivery slot, apparently can’t even connect to Ocado, coupons don’t work - prices on the items with coupons are all wrong, one click doesn’t work and the damned app doesn’t even recognise me half the time; everything is wrong, not working or painfully slow. Driving me absolutely mad, can’t even trust the error message I get when using one click - app says can’t add it, check emails to see if it’s been added, no email so presumably hasn’t added. Oh but wait, look, there’s 3 of them in my basket when I give up and look online rather than in the app! This used to be brilliant, simple and easy to use, now it’s just a nightmare and a headache. PLEASE FIX IT!! Now deleted and won’t be reinstalling until it’s sorted. What buffoon even allowed this to be released? Don’t you test this stuff before sending it out onto your unsuspecting customers?? Totally unreliable and unusable!!
Up to six family members will be able to use this app with Family Sharing enabled.
Get things done within this app using just your voice.