PayByPhone Parking

Name: PayByPhone Parking
Rating: 4.7 (582645 reviews)
Author: PayByPhone Technologies Inc.

Simplifying your journey

Free

583K Ratings
Ages

4+
Years
Category

Travel
Developer

PayByPhone Technologies Inc.
Language

EN
+ 9 More
Size

228.6
MB

PayByPhone is a global leader in mobile parking payments. More than 95 million drivers worldwide have trusted us with their payments to date. We simplify journeys for millions with smart, intuitive technology and user-focused features. Available in 11 languages, our app is used across more than 1,300 locations -including cities and private operators - in the UK, North America, France, Germany, and Switzerland. With the PayByPhone app, we help parking to be quick, seamless, and secure. Just enter or scan the location code, choose your duration, and pay using your preferred payment method - all from your phone. . In addition to fast, secure parking payments, drivers can also locate nearby fuel stations and EV chargers – and pay for EV charging – all in the PayByPhone app. It’s all designed to simplify your journey, so you can focus on what matters most. Parking features: Start and extend parking sessions from your phone View your session with the Today View Widget Use Maps or Nearby feature to find out where you can use PayByPhone Opt into SMS reminders to get notified before your parking expires View parking history Pin location of vehicle once parked to find it easily Get receipts emailed to you for convenient expense reconciliation Flexible payment forms, including credit card and Apple Pay EV charging features (UK only): Help find the best priced or fastest EV charger near you Pay for charging at over 19,000 UK locations Fuel price features (UK only): Help find the best priced fuel near you or at a location you specify

Ratings & Reviews

4.7

out of 5

583K Ratings

Simple enough, but needs work
09/04/2019

Mike 1980
Firstly if you use this app as a one off for the odd visit into a city centre then you’ll be fine. It’s fairly simple to set up enter your car details, setup payment and you’re up and running.The app features a nice map function that allows you to find the parking you’re looking for or alternatively it uses geo-location to pick the nearest one.The two issues I have with this is a; you cannot top up once you purchase a maximum ticket, meaning you arrive at 8:30 on day one and pay you cannot top it up until 8:31 the following day, which means the sometimes your sat in your car waiting for the current one to expire before you can purchase another... Wait, you’re probably thinking just wait until it expires and it will send a notification through ... well that leads me into my second issue - I have all my notifications turned on, on my phone and both text and push notifications on the app and they simply do not work. If I get into the office and get caught up in the day to day, there is no reminder for me to do this and by the time I remember I’ve already received the inevitable parking ticket.Probably not worth it yet if you’re using this on a daily basis.
Simple enough, but needs work
09/04/2019

Mike 1980

Firstly if you use this app as a one off for the odd visit into a city centre then you’ll be fine. It’s fairly simple to set up enter your car details, setup payment and you’re up and running.The app features a nice map function that allows you to find the parking you’re looking for or alternatively it uses geo-location to pick the nearest one.The two issues I have with this is a; you cannot top up once you purchase a maximum ticket, meaning you arrive at 8:30 on day one and pay you cannot top it up until 8:31 the following day, which means the sometimes your sat in your car waiting for the current one to expire before you can purchase another... Wait, you’re probably thinking just wait until it expires and it will send a notification through ... well that leads me into my second issue - I have all my notifications turned on, on my phone and both text and push notifications on the app and they simply do not work. If I get into the office and get caught up in the day to day, there is no reminder for me to do this and by the time I remember I’ve already received the inevitable parking ticket.Probably not worth it yet if you’re using this on a daily basis.
Disappointing
30/08/2024

Duke Pops
App used to be perfectly reliable, however in recent months now routinely freezes on the processing payment screen leaving the user in doubt as to whether or not payment has been taken and/or vehicle is parked in accordance with car park regulations. On each occasion connectivity has not been an issue and eventually you just have to give up and close the app. Each time I have taken a screenshot as evidence that I have attempted payment and eventually an email is received confirming the transaction. Not a great experience. PS Have just noticed that this issue was acknowledged by “Jill” in early July and clearly still not fixed in the most recent update. Come on guys!I think the fact that it had taken the developer 17 days to respond to my comments pretty much sums this app up. It should not be beyond the wit of man to reinstate a feature that used to work before “improvements” were made.

Developer Response
Hello Duke Pops.I’m sorry to report that the solution we implemented didn’t work as expected. Apologies for the frustration this may cause. We're still working on the issue, but for now, a quick workaround is to restart the app to see if the countdown clock appears. If the visual confirmation is still missing, here are a few other suggestions: https://bit.ly/3QGBOmE.PBP, Jill
Disappointing
30/08/2024

Duke Pops

App used to be perfectly reliable, however in recent months now routinely freezes on the processing payment screen leaving the user in doubt as to whether or not payment has been taken and/or vehicle is parked in accordance with car park regulations. On each occasion connectivity has not been an issue and eventually you just have to give up and close the app. Each time I have taken a screenshot as evidence that I have attempted payment and eventually an email is received confirming the transaction. Not a great experience. PS Have just noticed that this issue was acknowledged by “Jill” in early July and clearly still not fixed in the most recent update. Come on guys!I think the fact that it had taken the developer 17 days to respond to my comments pretty much sums this app up. It should not be beyond the wit of man to reinstate a feature that used to work before “improvements” were made.
Developer Response 29/08/2024
Hello Duke Pops.I’m sorry to report that the solution we implemented didn’t work as expected. Apologies for the frustration this may cause. We're still working on the issue, but for now, a quick workaround is to restart the app to see if the countdown clock appears. If the visual confirmation is still missing, here are a few other suggestions: https://bit.ly/3QGBOmE.PBP, Jill
Impossible to register , terrible lengthy phone process
21/10/2021

DUDEFIN!!!!😎😎
This app is appalling. I tried to use it fir the first time so clicked on Register and out in my phone number, email and choose a password. Tried to proceed and it complains about the password not being correct even though I'm creating a password for the first time. When I go and try again it says phone number in use. Hopeless. Then when you enter the parking location, the screen shows a massive picture of Tower Bridge making me think I'd entered the wrong location. The service to pay by phone is so flawed. After putting all your details, if you change vehicle, you then have to enter the all your details again! Ringing is so much easier by phone and by app!

Developer Response
We're sorry to hear this! Please contact us through our website and we will get your log in sorted!__PayByPhone Customer Support ExecutiveHelp Centre: support.paybyphone.co.uk
Impossible to register , terrible lengthy phone process
21/10/2021

DUDEFIN!!!!😎😎

This app is appalling. I tried to use it fir the first time so clicked on Register and out in my phone number, email and choose a password. Tried to proceed and it complains about the password not being correct even though I'm creating a password for the first time. When I go and try again it says phone number in use. Hopeless. Then when you enter the parking location, the screen shows a massive picture of Tower Bridge making me think I'd entered the wrong location. The service to pay by phone is so flawed. After putting all your details, if you change vehicle, you then have to enter the all your details again! Ringing is so much easier by phone and by app!
Developer Response 25/10/2021
We're sorry to hear this! Please contact us through our website and we will get your log in sorted!__PayByPhone Customer Support ExecutiveHelp Centre: support.paybyphone.co.uk
Parking experience
19/06/2022

I beg you no
Spent 40 minutes trying to pay by phone in Stratford, London. Phone system did not work - could not recognise my voice if I gave my reg vocally, and when I put the number in (very time-consuming) I could not complete it because it asked me to press the “number key if you’re done”. I don’t know what “the number key” is. I tried #, tried *, tried various numbers (having to go through the very laborious process for entering my reg number each time…). I went looking for the man giving out tickets and asked him for help. He could not help. His advice was to move, or I would get a ticket, and when I explained that I had spent 40 minutes trying to get a ticket, he suggested “I take it easy”.If the app is the only way to park then be honest about it. Obviously the people making money from drivers who haven’t paid to park are very happy if the system for paying to park doesn’t work. Well done all round

Developer Response
Thank you for taking the time to share this important feedback with our team. Tere are a few ways to pay if the IVR is not working: 1- mobile web m2.paybyphone.co.uk 2- download our free iOS or Android App 3- connect to our 24/7 call centre via 03304004357. We hope you will give the system another try!__Sr. Support AgentPayByPhone Technologies
Parking experience
19/06/2022

I beg you no

Spent 40 minutes trying to pay by phone in Stratford, London. Phone system did not work - could not recognise my voice if I gave my reg vocally, and when I put the number in (very time-consuming) I could not complete it because it asked me to press the “number key if you’re done”. I don’t know what “the number key” is. I tried #, tried *, tried various numbers (having to go through the very laborious process for entering my reg number each time…). I went looking for the man giving out tickets and asked him for help. He could not help. His advice was to move, or I would get a ticket, and when I explained that I had spent 40 minutes trying to get a ticket, he suggested “I take it easy”.If the app is the only way to park then be honest about it. Obviously the people making money from drivers who haven’t paid to park are very happy if the system for paying to park doesn’t work. Well done all round
Developer Response 27/06/2022
Thank you for taking the time to share this important feedback with our team. Tere are a few ways to pay if the IVR is not working: 1- mobile web m2.paybyphone.co.uk 2- download our free iOS or Android App 3- connect to our 24/7 call centre via 03304004357. We hope you will give the system another try!__Sr. Support AgentPayByPhone Technologies

We've been hard at work behind the scenes squashing bugs and improving stability so everything runs smoother for you.

Version 26.1.3

2 days ago

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Version 26.1.3

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