PitPat 4+

Not as good as it was

So, to begin with we have the free pitpat wirh our dog insurance and all was good to start with.
However, over the last 6-7 days it's horribly slow at doing anything...... Takes ages to read the data from the pitpat..... Often has to be 'force stopped' and then restarted and even then it doesn't always work.
I was impressed to begin with but may have to look for something more reliable 🙄

Developer Response ,

Hello! It's Simon here - director of product at PitPat. I am SO sorry to hear about the issues you've been having, especially as you say things were fine initially. There are small number of people who have been experiencing extreme slowness lately, so we're actively looking into why that is and how we need to fix it. Please stay with us while we do, and contact our customer support hounds on help@pitpatpet.com if you'd like to get further help.

So far so good

Ok it’s only a week in but I wanted to add a little counterbalance some of the negative reviews on here. The PitPat device is working fine and I think the app is first rate - plenty to poke about with. I prefer this to the Whistle Health system that I considered.
I would also commend Customer Services who have been helpful and prompt - when I had a query regarding PitPat food.
I would like a a GPS model when it is available though I may stick with the less than ideal Apple Tag we use currently.
I will update this review if my opinion changes.

Not accurate

At first the app was really good as it showed my dog’s goal weight and how much exercise he needs but after having it for almost 2 weeks it’s not been very accurate and as when i walk him it says he’s been on a 5 minute walk?!

Developer Response ,

Dear fibcgi,

Simon here -- Director of Product at PitPat. This doesn't sound right at all! If you'd be prepared to email our support hounds (they are very friendly and efficient) with some more details, I'm sure we can get you going properly.