pliability: stretch + mobility 12+

I NEVER write reviews but this app deserves it! I have had ongoing shoulder pain for 10 years. I have seen physios and had regular massages but the pain would always come back.
My shoulder had been getting worse as of recent and I decided that I needed to do something more consistent.
2-3 routines a day and 1 week later I have zero shoulder pain! I couldn’t believe it! Day after day I have been waiting for the pain to return but (touch wood) all is good! I have been raving about this app to anyone who will listen 🤣

Thank you so much for taking the time to write this review! It's incredibly rewarding to hear how our app has significantly improved your shoulder pain, especially after a decade of discomfort. Your experience is exactly what we strive for, and your enthusiasm in sharing about our app is genuinely appreciated.

I don’t ever write reviews because I try to stay positive. Things happen, and typically customer service meets expectations. I’ve just had a surprisingly negative experience with this company’s customer service. I hadn’t even logged into the app and there was zero warning that my trial was ending and when I canceled and asked for the charge to be reversed, they gave very little effort in their reply saying that they’re not refunding me. I get that policies must be in place, but this is NOT the way to win over a prospective customer. In the midst of a cost of living crisis mind you. I will not use this app in the future and I will be advising others to avoid as well. Sad and disappointing.

Update: you get exactly one day after charge on your account to request a refund which is a complete joke and such a money grab. This along with the 6 word responses you’ll get from customer service clearly shows that this company is after your money and doesn’t value their customers. Disgusting.

Thank you for your feedback. We're genuinely sorry to hear about your experience, It's never our intention to leave our customers feeling disappointed or that they're not valued. Our refund policy is designed to be transparent and fair for all users allowing a five-day window for yearly subscriptions after a charge has been made. Your satisfaction is important to us, and we see this as a learning opportunity. We're committed to ensuring our customers are fully informed about their subscriptions for which we offer a catalogue of support articles on our website detailing account management which can be found here: https://support.pliability.com/en/

My hope is that this app would be able to aid in mobility and recovery following a series of injuries in the last 10 years. The app didn’t quite fit my needs. I cancelled the subscription but the cancellation was not received and the app was taking a fair amount of money monthly. After four months, I happened to check my bank statement to see the unexpected withdrawal. I contacted Pliability via their message function, chatting to ‘Seth’ in the hope of an understanding reply and a simiar process to the refund process of App Store, only to be told tough luck - it’s in our policy and you don’t get a refund. In asking they check my Pliabilty account, which would confirm I have not been using their service, I was ignored point blank - no reply. Support Pliability only if you wish to support an organisation that does not put the customer first. I wanted to give zero stars but had to give one to submit this review.

Hi there! We've made cancelling your subscription super easy! Just how you signed up via our website, cancelling is also done through our website by signing in > click on your profile icon> Settings> Plans & Payment> and then click where it says 'Pause or cancel membership". Please send an email to support@pliability.com If you are having any issues managing your subscription, we'd love to help!