Poundland Perks 12+

UPDATE: THE POINTS WENT ON BUT TOOK TWO DAYS. I was in your Kingston Park store and saw the billboard for the app. So I downloaded it. I got to the till and the lady asked if I had the app, I showed her and she couldn’t get her scanner to read the app barcode. So she had to type it in manually. She said they had been having problems with the scanners. I waited a day and my points are still not showing in the app. What’s the point ??

We get it; first impressions are important! We’re just getting started, so stick around as we bring more of our Perky charm, fun (and savings) to Poundland Perks.

I find it breathtakingly shortsighted to bring a a store card / rewards card app to the iPhone and not include Apple wallet compatibility. It seems that it would be common sense roadmapping before launch .

Many Poundland stores are in 4g/5g black holes , it’s impossible to get a signal or that difficult to try and get one that the process in trying to get the app to load is extremely painful and doesn’t create a positive user experience.

I’ve yet to encounter a Poundland store with wifi.

Wallet functionality would negate this.

Being told by in store staff to screenshot it isn’t really either appropriate , as it requires the customer to make amends for a design failure from their own product. Secondly given any number of circumstances where there are a number of screenshots or images being taken on a phone, it’s again an inconvenience to need to fish it out.

Did you fail to beta test this in stores that neither had wifi. Nor usable phone signals?.

Poundland tends to reside in old buildings or stores that are effectively giant faraday cages given the amount of metal in their construction .

Thanks for getting in touch, we're sorry to hear you're not completely happy with your Perks experience. We appreciate your feedback to make the app compatible with Apple Wallet and we will share this with the team. Thanks, Beth, Poundland Perks App Team

Each time I’ve tried to use it I get told by staff I need to delete the app and reinstall it due to updates! When you have a queue behind you and no WiFi it’s too time consuming so I have to miss out on offers there and then. Then yesterday I yet again tried to use it to be told again I had to reinstall it, while another queue formed behind me. It took time to reinstall then suddenly it didn’t recognise my password! So time wasted for nothing and yet again I lost out on offers! This time I’m binning the app completely, too many chances not enough ‘perks’

Uh-oh, sounds like we dropped the ball there! Don’t worry, we’re here to help customer.relations@poundland.co.uk and we’ll get you back on track for perks galore in no time!