Radio Taxis Southampton 4+

Have used this app 3 times to order a taxi and have experienced no problems at all.
Each time from different pick up points I saw the progress of the cab and went outside to wait for it to arrive.
Drivers were polite and the price quoted was nearly spot on ( give or take 50p)
Great app

Please please please get rid of the splash screen that appears every. single. time. that I switch between this app and another. It’s so annoying, surely you can background the app without needing to reload the entire thing when it becomes active again. From a customer service perspective, I have come across 3 different but equally dodgy drivers. One who pretended the app wasn’t accepting card payments by deliberately trying to click “cancel” instead of activating the payment. The other who’s opening line was “we don’t like you paying by card. We like the cash.” And the last one who couldn’t find the brake pedal, nearly went up the back of someone several times. They say Uber is dodgy, but I’m not entirely sure that normal taxi companies are much better based on this experience...

I booked a large taxi for 5 people via the app for 3pm yesterday. I made this booking at about 1pm. The booking was confirmed. Then I got a phone call from them at 2.58pm saying they couldn’t get a big enough taxi and would have to send 2 cars at double the cost. The cars weren’t on their way and I’d have to wait. We had a train to catch for a meal booked so waiting was not an option.
Thanks to Radio Taxis the train was missed, the meal cancelled and my son who had driven over from Brighton made to have a wasted journey.
Why confirm the booking at 1pm? Why wait until 2 minutes before the pickup time to phone to say they can’t fulfil the booking?
Avoid this company at all costs and get an Uber!