Railcard 4+

Paid to renew our digital railcard today, received a receipt and the digital download link. Every time I attempt to add the link to the app I receive an error message, ‘Oops something went wrong.’ Have uninstalled the app, restarted the phone, asked for a new download link and get the same error message. If you contact the Railcard support they say they will get back to you within 15 days, which is hardly the speedy response you were promised by opting for the digital download. We have therefore had to purchase two full price tickets for our journey today despite having paid for a railcard. The gentleman in the York ticket office was incredibly helpful but there was nothing he was able to do other than selling us another railcard.
The other surprising thing about the app was why it would not let us renew our existing digital railcard, with existing photos, rather than having to go through the entire process again.
This app could easily be a 5* one with a little more thought and bug testing, and speedier customer response time, it is a great concept.

I can’t be the only carer who had had to use 2 email addresses to get cards for both my husband and myself. It’s been such a complicated process to then - once my poor husband deteriorated beyond hope of recovery- have my card put onto my email address, so I can stop having to use an unnecessary extra email address.
It’s taken numerous emails and phone calls to sort along with any number of failed online attempts as, being blind, I can’t see how many traffic lights CAPITA demands I identify.
I had to book my next journey on Mega Bus as after 3 weeks of trying in vain to sort my rail card, it seemed such an impossible task that I had no confidence that it was going to be possible.
My grateful thanks to Sajid Pradhan who managed to sort this for me. An end to my nightmare.

It took me over an hour to renew my railcard. The details kept defaulting to my wife’s details (who is a Dr and I’m not) and eventually it renewed with my name but with title Dr so I just went with that. I’m pretty sure it wasn’t me that was causing the problem. You really need to sort the renewal process out to make it easy. My latest expired card didn’t appear on your website and when I asked it to transfer the card onto your website it said, Oops! There’s a problem etc
I have always bought railcard for my wife and children so why it should suddenly have my wife as the main account holder I don’t know!
As you can tell, I’m somewhat frustrated!
Love the railcard though.