Riverford 4+

Generally I’d say the app is great and the service itself is excellent.

However, when my payment declined, I was told to go online to clear my balance. I immediately did this, but the only way I could do this was to change my card details to clear the balance. It’s not obvious that this is how you pay outstanding balances. You could do with some better signposting around this so people can self serve more efficiently. An update to the content should do it.

Firstly the app does everything needed in a simple way. Then the food tastes delicious - like veggies used to taste when you were a kid - full of flavour and care. Then there’s the company itself, doing everything t can to fly the flag for affordable sustainability, doing what’s right for the long term sustainability of the land, the producers and the customers. It’s the kind that f company our children and their children will look at and say, they cared about us years before we were born. Well done, keep going, we believe in your mission and will help wherever we can.

We began shopping with Riverford a little over 2 years ago, app users for the last few months. We are big fans of the company’s entire ethos, and when you combine that with delicious fresh organic produce and customer service you get a fantastic experience. Their packaging is top notch, we always get a little recipe leaflet about veggies in our weekly box with instructions on storage and cooking. Worth checking out their entire catalogue of products from meats to other farm pantry items!
A definite 5 stars from us!