Sainsbury's Bank Travel Card 4+

Have been using card for a few years now. Would be good to be able to add card to wallet so could use on iPhone. Payments to cards were a bit hit and miss - when asked to approve thro banking app - it used to freeze when you leave app but this seems to have improved. Also got caught out one year when card expired and didn’t receive any reminders. Also realised charges are rather excessive when withdrawing money. In summary, handy to use on holiday for electronic transactions without incurring charges and overall usability improving.

Thanks to this absolutely SHOCKING app I was left abroad with no money. It let me initially top up £100 after multiple failed attempts. For the rest of the holiday I was no longer able to add any money. I tried with my card, my partners card and it kept saying ‘top up error’. I rang the helpline and they were useless. They kept lying to me about what the problem was and each person I spoke to had a different version of events as to the issues they were having. They told me to visit a branch but failed to understand that I was abroad and couldn’t do that?!. They then told me to try a different card but none were working. Absolutely useless. I now have about £20 left on the card but now I can’t even log in to the app anymore!! It says ‘request timed out, log in error’. This app is honestly the worst thing I have ever done. I will probably never get the remaining money back but I don’t care. I will be closing the account, deleting the app and snapping my card up ASAP. PLEASE LEARN FROM ME AND AVOID.

I was recently in France and tried topping up my card. The payment was refused after confirming it was me in the banking app. I tried another 3 times the same thing happened. So I rang Sainsburys Bank where I was told that I could not use that card for top up for 24 hours as it had been blocked. Somewhat confused as I’d confirmed all three attempts and previously topped the card up without any problems using the same card I used my other card. Low and behold the same thing happened again. So I rang them back to explain (from France) and was kept on hold for 37 minutes while they tried to understand why my card wouldn’t load. Eventually, I got the answer to ring my bank and when and if it was the banks fault I still couldn’t use either card to top up for 24 hours. So I was stuck in France with a couple of euros on my card and absolutely no help from Sainsburys bank. Needless to say I won’t be using them again!