The easier, speedier way to shop - simply scan & bag as you go, all whilst tracking your running total!
• Download the SmartShop app to register – you’ll need to have your nectar card ready
• Save offers and earn Nectar points*
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts** Or pay with Apple Pay!
You can use SmartShop on your mobile data or our free in-store WiFi, where available.
To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.
WHAT OUR CUSTOMERS ARE SAYING
• "Flawless! Quick, easy, simple to use"
• “SmartShop has revolutionised my weekly shop”
• “SmartShop was really convenient”
WHAT THE MEDIA HAVE SAID
“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent
“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK
“[…] the future works remarkably well.”
– The Telegraph
KEEP IN TOUCH
If you have any feedback about the app or your SmartShop experience, please call us on 0800 234 6434.
* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop. You will need to sign back in if you have not been active for 14 days or longer.
**SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only.
We've made some changes to some screens so that they display better on smaller devices.
Ratings and Reviews
Have to admit I had not used a self scan & pack facility to shop with until the Coronavirus lockdown restrictions & wonder why I didn’t use it before as it offers a much faster shopping experience. The app works almost as well as the in-store handheld scanners but with the constant switching to the camera to scan it does take a few seconds longer to scan each item. Also requiring a mobile data connection could stop people using the app if they have had a heavy usage that month, it would be nice if all Sainsburys offered free in store wifi (even if just for using the app - easily configured in-store by any average I.T team). Good that you don’t have to scan Nectar card like with the handheld scanners to initiate the shopping trip. If I could add one thing to the app it would be to integrate more with the Nectar app so you can see your weekly Nectar offers instead of having to switch between apps to see if an item is offered bonus points that week. Seeing a running total really helps with budgeting as well so there are no nasty/embarrassing shocks at checkout with not having enough available funds (we have all been there once or twice in our lives unless extremely lucky to not have to worry about what you spend). It is the best experience from a self scan app I have used from any supermarket though even with the little niggles I have mentioned.
So far so excellent
After reading some of the other reviews I was wary of trying this. I’ve used the Waitrose scan and pack service for a long time now but find the Sainsbury’s version even better. The scanning of barcodes within the app is very fast and accurate. So far all the prices have come up correct compared to what the shelf says too.
My only minor niggle is that my local store only has 8 self scan machines and of those only 1 is now dedicated to Smart Scan. There are often queues for these machines even at times when you’d expect it to be quiet. Whilst you can finish your shop and pay at any of the self scan machines it would be a really nice feature if you could just pay using Apple Pay directly within the app and not have to use a terminal at all. Not sure if that’s possible or how they’d know the difference between genuine customers and brazen shoplifters though! It would also be handy if any Nectar vouchers could be stored and redeemed from within the app. I often go out without my wallet as I use Apple Pay so frequently forget to take any paper vouchers with me.
The service is much better than the app
So, SmartShop works. The experience of being able to pack your bags and scan as you go is great. And the app “works”.
If the rating was for the whole experience it might have been a 4 (still having to go to a checkout in larger stores seems pointless).
But for the app, 2 stars. The app is clumsy. Opening the scanner, keeping it open on the phone, is tedious. There’s a switch to keep the scanner open. But, then you can’t see your shopping list. Having to constantly unlock my phone to use the app is irritating. Especially with Covid restrictions and not being able to use face Id.
Please, developers, merge the shopping list and basket. Two separate features shows a a complete lack of user research and UX testing, you would never have bothered to include it if it had been tested.
Even on its own the shopping list isn’t great. There seems to be a bug, on my iPhone pro 11+ it’s quite hard to “tick” items on the list. Requires mutiple taps and fiddling. Also, I use the same list regularly. So a way to “reset” or save/load a list would be very welcome. Clearly some way of looking up actual products would be good (some sort of collaboration/merge with the sainsburys delivery/click and collect app?). You could then help people ordering the shopping list approximately by the aisles or at least grouping similar things together. And maybe even suggest alternatives etc if items are not available in that particular store?
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- Usage Data
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- Contact Info
- Usage Data
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- Financial Info
- Usage Data
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- Sainsburys Supermarkets Ltd
- 79.6 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © 2021 Sainsbury's Supermarkets Ltd
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