Love to shop but can’t stand the queues? Want to be part of the future of shopping? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go!
• Download the Smartshop app to register – you’ll need to have your nectar card ready
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts
* Or pay with Apple Pay!
You can use SmartShop on your mobile data or our free in-store WiFi, where available.
Smartshop is currently available at over 100+ Sainsbury’s stores across the UK, with more stores being added all the time.To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.
WHAT OUR CUSTOMERS ARE SAYING
• "Flawless! Quick, easy, simple to use"
• “SmartShop has revolutionised my weekly shop”
• “SmartShop was really convenient”
WHAT THE MEDIA HAVE SAID
“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent
“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK
“[…] the future works remarkably well.”
– The Telegraph
KEEP IN TOUCH
If you have any feedback about the app or your SmartShop experience, please email us at email@example.com
*SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only.
Ratings and ReviewsSee All
Have to admit I had not used a self scan & pack facility to shop with until the Coronavirus lockdown restrictions & wonder why I didn’t use it before as it offers a much faster shopping experience. The app works almost as well as the in-store handheld scanners but with the constant switching to the camera to scan it does take a few seconds longer to scan each item. Also requiring a mobile data connection could stop people using the app if they have had a heavy usage that month, it would be nice if all Sainsburys offered free in store wifi (even if just for using the app - easily configured in-store by any average I.T team). Good that you don’t have to scan Nectar card like with the handheld scanners to initiate the shopping trip. If I could add one thing to the app it would be to integrate more with the Nectar app so you can see your weekly Nectar offers instead of having to switch between apps to see if an item is offered bonus points that week. Seeing a running total really helps with budgeting as well so there are no nasty/embarrassing shocks at checkout with not having enough available funds (we have all been there once or twice in our lives unless extremely lucky to not have to worry about what you spend). It is the best experience from a self scan app I have used from any supermarket though even with the little niggles I have mentioned.
So far so excellent
After reading some of the other reviews I was wary of trying this. I’ve used the Waitrose scan and pack service for a long time now but find the Sainsbury’s version even better. The scanning of barcodes within the app is very fast and accurate. So far all the prices have come up correct compared to what the shelf says too.
My only minor niggle is that my local store only has 8 self scan machines and of those only 1 is now dedicated to Smart Scan. There are often queues for these machines even at times when you’d expect it to be quiet. Whilst you can finish your shop and pay at any of the self scan machines it would be a really nice feature if you could just pay using Apple Pay directly within the app and not have to use a terminal at all. Not sure if that’s possible or how they’d know the difference between genuine customers and brazen shoplifters though! It would also be handy if any Nectar vouchers could be stored and redeemed from within the app. I often go out without my wallet as I use Apple Pay so frequently forget to take any paper vouchers with me.
Disappointed with app
I liked the idea of this very much and am very willing to try new tech to speed up my shop. BUT after a few uses I think it’s more trouble than it’s worth. As other reviewers have pointed out it’s really quite awkward to use, especially if like me you have even mildly stiff/ cold / arthriticky hands/ fingers and if you cannot hold and use the phone (as needed for app use) in just one hand. This is especially a problem with the frequent items where the barcode is not accessible on a simple flat surface and so you need both hands to hold the object and/ or flatten out the barcode as well. Very difficult to negotiate phone, item to scan, plus trolley and anything else. Because of the flat nature of the shape of phones and position of camera lenses you basically need ( at least) 3 hands. I find the Tesco version with a handheld ‘point and scan’ unit (with its own trolley slot) very much easier and quicker to use. I echo the other comments re: unreliable Wi-fi / 4G. Today the app failed halfway through my shop and when I asked for help I was told the staff were aware the app had been ‘playing up’ today- but nobody was bothering to warn customers coming in! I’ve been a long- time Sainsbury’s customer but am disappointedly really not impressed with the app and probably won’t risk using it again because of the time and fiddly trouble it took.
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Up to six family members will be able to use this app with Family Sharing enabled.