SchoolPing 4+

PLEASE PLEASE update the app to fit the new model iPhone Pro Max screen & iOS 17.
The top left menu dropdown cannot be accessed - simply does not open when pressed.
Also the X to close when in a message does not respond - the only way to close each message is to swipe away the entire app to close, then restart.
Lastly push notifications are also not working.
Please fix these these faults, the app is much needed but currently extremely frustrating to use.

I'm sorry to hear that you have been experiencing this issue. Please install the 4.2 version of the app which should resolve this for you. You may also need to check that notifications are enabled for this app. If you require further assistance please contact our support team who will be happy to assist you further.

I rarely leave reviews but Ping is so, so bad that I feel like I have to warn people! I think it’s really awful that they claim to provide a service to schools and parents but then just…don’t.

Notifications don’t work, at all, on most phones. I can almost never mark things as read - the app just adds them back as unread. Messages randomly appear and disappear. It takes a full 20-30 seconds just to open each message on a decent phone. The update made everything worse, not better. I honestly rue the day the school decided to swap from emails to this app.

For the love of god, School Ping, just sort it out. For the amount of money you must be raking in from all these cash strapped schools, you really should have better app development. These are basic functions that don’t work.

I'm sorry to hear that you have been experiencing this issue. Please install the 4.2 version of the app which should resolve this for you. If you require further assistance please contact our support team who will be happy to assist you further.

After giving up on it for a while, I thought I’d give the latest version a go and they seem to have finally fixed the display issues on the latest iPhones, HOWEVER… now every time I open the app I have to manually login (tediously selecting the school each time). Any other app stores these details to save you this hassle. Plus, their ‘extra layer of security’ feature does not work, as it incorrectly tells you your passcodes don’t match, even though they do! Quite shocking how this was even released without proper testing to highlight and fix these issues. Much simpler just to look at the emails that come through and use a desktop browser. The mobile app just isn’t worth the bother.

Hi there,

Sorry for this inconvenience. We believe the issue has been fixed now. Please update to the latest version on the App Store to verify this. If you're still having trouble, then please email us on educationsupport@neweratech.co.uk and the team can look into this for you.

Kind regards,

New Era Support

There is an option when you download the app to search for your school which appears top left of the screen, there you can type the name of your school without the need to scroll. With regards to the passcode, please can you contact our support team if the issue persists and they will be happy to assist you. Initially I would suggest deleting app and download new version. Then enable setting to add passcode if required.