Screwfix 4+

Great long awaited app!

I’ve waited a long time for the Screwfix app and I’ve been pleasantly surprised. Opening the app logs me in instantly and remembers my chosen store which are both time savers as a regular customer of Screwfix. Searching for products is easy and the product pages show the remaining stock in your chosen store. The ‘My Orders’ tab allows you to quickly view your past purchases and includes a small image of the product(s) which is great for reordering when you forget what you ordered in the past (like I do)! Checkout is easy and an SMS message is sent soon after informing you that your order is ready for collection, providing your items are in stock.

I do miss the Q&A section, which is very helpful when choosing a product, and hopefully the app will integrate this feature in the near future.

Overall, I’m very happy with the new app and look forward to further updates. Thanks.

Frustrating when it doesn’t accept or confirm order

Spent 2 hours compiling large order but when it came to checkout and confirm payment it just hung there, don’t know if order placed or not but no sms received so assume it is not. Screwfix you have lost a customer. Further to this I have found that they only had 2 items where I wanted 3 but because of this the order was stalled until I went back to change the quantity from 3 to 2, this is frustrating especially as this problem was not highlighted until I scrolled back up the screen. Maybe the app suitable for small orders but not for multi item orders

Developer Response ,

Hi, thanks for your review. We're really sorry for whats happened at checkout for you. We are aware of an issue impacting a small number of customers on our website and app and are working to try and get it resolved asap. Sorry again for the inconvenience caused. Please email appdev@screwfix.com if you'd like to discuss further.

Just useless when it goes wrong

I ordered something, the payment was taken. The app froze just after the money was taken out of my account. I sat watching it for about 45 minutes (it said not to go back or refresh the page so I didn’t). 45 minutes later it went back to the payment page, suggesting I still had to pay for my order. I tried to go into the app’s ‘chat’ page to find out what was going on (the app suggests that’s the quickest way to resolve problems). Typed up my query and then the App ended the chat before it had even begun. I’ve wasted more than an hour trying to resolve this issue and I still don’t know why they’ve taken my money without confirming my order. I will now have to go in to my branch to work out what’s going and to demand they supply the item I paid for an hour ago (if the last one - which I was ordering - is still in stock when I get there). I am not impressed. I should just have checked stock levels and gone in to the branch to pay for the item when it was safely in my hands! This has been a very frustrating waste of time. And it’s not over yet!