sensoAPP 4+

“Be in total control of your system” says the blurb for sensoApp. I invested heavily in the Senso system on that basis, but since the last update I’ve been unable to use the app at all since it crashes every time I try to adjust any setting. Despite raising the issue with the app developers 7 weeks ago (and yes, I have deleted the app and re-installed it 3 times) and repeatedly chasing them, I’ve had no meaningful response. Now, in the middle of an extremely cold period, I’m having to resort to manual setting adjustments on a room-by-room basis - although these only ‘stick’ for a few hours after which they revert to system settings. A system is only as good as its weakest link, and the sensoApp is just that. Meanwhile my wait for migration to myVaillant goes on (having been told 2 years ago that it was ‘imminent’). The developer MUST put more resources into better software support and actually engaging with its customers. As things stand I would advise anyone against choosing Vaillant products, good as their hardware might be.

Hello, thank you for your review. We're very sorry this issue is still on going, we are looking into resolving this with great urgency. As soon as we have more information for you, we will let you know via your ticket.

Have been forced to use this app for a year now. When it works, which is rare it is slow and glitchy. More often it crashes and closes when you try and adjust the heating or water.
Edit
In response to the developer response that they add to all the negative reviews. Which is pretty much all the reviews. I have logged a ticket through the app. I don’t hold out a lot of hope. If they can make the app work for me why wouldn’t they just update it to make it work for everyone?

Hello, I'm sorry to hear you are having issues. If you haven't already please contact our support team at app.support@vaillant-group.com or give feedback via the app. Please use reference 'senso117'.

Spent A LOT of money on this system. Each radiator in my house has a valve so I can set every single radiator onto a different schedule and/or switch radiators off and on from the app.

I also really like the look of the app. I’ve used Hive and Nest and much prefer everything about the app and set up to them.

So all would be absolutely great if the app wasn’t so glitchy. Maybe one time in four when I go to open it, it says something along the lines of what it is saying right now…”FAULT, an error has occurred, please try again later.”

I know it will fix itself, there is another fault which is quite common which is when the server can’t be contacted. I assume these are central rather than local issues and I just have to wait it out and it will resolve.

But this never happened with Nest or Hive, and right now what that means is that I have to go round the house setting and unsetting radiators which is not what I paid for. Opening the app and not knowing of the system is working today is just annoying based on what I spent on it.

However I still like the system. I wish the valves weren’t so ugly. It’s just the app that’s annoying.

Hi Samantha, I'm pleased to hear you like the visuals of the app. If you could please raise a ticket through the feedback section of the app or contact app.support@vaillant-group.com, we can discuss these issues further.