SJP 4+

It took weeks to get the app working. It is working now but it is very limited in its capabilities. The graphs cannot be customised. They are linear rather than logarithmic. You can’t overlay other data (such as ftse) over them. The app only updates once a day and the data available is sparse.

You can’t get a graph of your consolidated portfolio over time, surely a basic requirement?

The app looks pretty but is very limited in capability and needs considerable work.

Hi and thank you for taking the time to leave a review. We appreciate the feedback and we'll share this with our app team. If you'd like to speak to someone directly about your comments, please feel free to contact our Client Services team on 0800 151 3383. Kind regards, Izzy

App completes step 1 no problem I.e. taking 2 photos (front and back) of driving Licence ( so clearly has ‘access’ to camera). however, step 2 does not work in that the app states that access to the camera is denied. It suggests that I adjust my browser settings to allow access for the camera in settings. I have checked both the app which does not show the camera and I have also checked the camera settings under privacy, which does not show the SJP app as requesting access in fact, it does not show the SJP app at all. I have deleted and reloaded the app, and I have turned my phone on and off. It is an iPhone 12. With the latest iOS update, 16.3 loaded. I am at a loss to what to do next. The app support Telephone help has kept insisting phone settings, but was not able to offer any advice as to what the corrective action may be!

Hi, we're really sorry to read about your issues accessing the app. I've spoken to our Technical team and they have suggested you do the following and try logging in again: go to Settings > Safari > Camera and see what is selected; if 'Deny' is selected, please change this to 'Ask' or 'Allow'. If you are still experiencing issues, please reach out to the team on 0800 151 3383 and ask to be referred to a Technical Specialist. Best wishes, Izzy

If I could have given a zero star rating I would have done. Downloaded the app on my iPad and tried at least half a dozen times to register but frustratingly it keeps hanging/freezing about 3 mins into the process on the password page.
3 phone calls to their helpline involving time consuming security questions and they haven’t fixed the problem nor is anyone from the IT department or anyone who is familiar with the app prepared to discuss things with me. Very dismissive. Most arrogant.
For such a major financial company to have such an amateur and off-hand approach to how they communicate and present key financial info to their customers beggars belief really.

Hi, we're really sorry to read your review and we're sorry you've not received the level of service we expect our team to provide. We'd really like to get you up and running and our Client Services team are here to support on 0800 151 3383 , alternatively please speak to directly to your SJP Partner, who can support you further. Best, Izzy