South Western Railway 4+

It is good to book directly with SWR but it’s almostImpossible and requires a science and genius to work out how to book it via the app. Normally it is easier to book on the website directly and then it shows up on the app but this is obviously not the correct way and defeats the whole purpose of having an app . I am aVery frequent traveller and both myself and my friends are telling me but whilst the stuff is extremely polite it is almost impossible to work with that app and it needs simplification and synchronisation with the website (which is also extremely complicated)

Updated the app today, but it’s still full of bugs and still a reason why I don’t use it and prefer to stick with other apps like TrainLine. I open the app ok, found the ticket I wanted and added a railcard all without issue. The issue I then encountered was that, in order to purchase the ticket I needed to sign in, ok no problem. However, once signed in there was no visible payment method coming up nor any way to add one. There was also a box above showing ticket delivery type as e-ticket, but when I clicked on this I got a “Something went wrong” error message. Unless it’s possible to buy a ticket through this app, then what’s the point?! All this app becomes useful for is seeing train times and platform information… nothing more. Useless. Please make this app useful and PLEASE make Apple Pay an integrated part of the app. E-tickets should also be available to add to the Apple Wallet for ease of access at stations. I don’t want it in an email.

Just when I think it couldn’t get worse it has. The live train status now includes routes with changes but this has the affect of now only letting you see about 30 mins into the future. You can now no longer plan when to depart work efficiently as you can’t see when the later trains run and given how variable the service is, this is a serious setback. It’s also many many clicks to buy a ticket even when you want the same route every time (as I find I don’t move house that often). It also struggles to load tickets into the app after buying at times and I’m not clear why it can’t integrate with apple wallet. Original review: Poor app. Clunky and when planning you can only see 4 trains at a time and have to adjust a time entry box to scroll forward and back in time. Horrible UI written by people who don’t care about customers.

Update: wow they managed to add even more clicks to displaying a ticket. Great work guys!