sQuid App 4+

Really useful App

This is an easy to use App. Works perfectly when ordering lunches or paying for school extras.

The only negative is that when you top up with extra money, you have confirmation that the money has been paid, it shows the money on the app in the funds available, yet it wont allow you to use it for several hours?? Very frustrating when you’re trying to pay for a full weeks lunches and the school want the orders a week in advance.

Otherwise its fab! 🤩

Frustrating

I’ve had this app since sept and it used to work just fine. Since updating my iPhone I can no longer use this app. It won’t accept any login attempts and just keeps sending me back to enter my password characters. Disappointed that after contacting the developers they didn’t seem particularly interested that I couldn’t use it, they just insisted it “should work”. Well it doesn’t. And the log on via the website is just long and more time consuming and definitely not as user friendly as the app once was initially. Not a fan.

EDIT: I have since reinstalled the app and it all works perfectly fine - thank you for addressing the issues and contacting me regarding the updates!

Developer Response ,

Dear Kelly_w

We are incredibly sorry to hear that after installing an earlier update to the sQuid App on your iPhone, you have been unable to log in to your account.

Since your review was posted, we have released subsequent updates to the App which should have resolved the login issues which you experienced. Please may we advise, if you have not already done so, to reinstall the App on your iPhone so that the latest version is available for you to use. However if you are still encountering any difficulties is accessing your sQuid account using the App, please do not hesitate to let our Customer Service team know at customerservice@squidcard.com who will be more than happy to help.

Kind regards,
The sQuid Team

Payments for school dinners!!!

Now I’ve to speak with the school of our children, so that we can put funds directly into our child’s account. It’s much batter/easier than the payments through SQuid system, because we can see all spendings at any time, plus we’re able to see the rest amount/funds in his account.
At the moment we’re not able to log into our SQuid account, as I can also see the same problems in other reviews, it has been started after the last update of iPhone. It’s not Customer’s duty to let SQuid team know about new updates and their system failures!!!
As I’ve already mentioned above, it I’m not able to see or add new funds for his school meals and don’t know what to do, if there’ll be no funds available for his lunch!!! Obviously for that day he has to go hungry otherwise we’ve to start with his house pack lunch from today!!!
“SQuid team & developers, at the moment your service is a total “DISASTER”

Developer Response ,

Dear Bestereds customer,

We are extremely sorry to hear that you have been unable to log in to your account using the sQuid App on your device.

Please be assured that any login issues from the weekend have been resolved and that you should be able to log in to your account using the App.

We kindly suggest that you close the App on your device first, before attempting to log back in.

Once you are logged in to the App, you will be able to see all transactions and the current balance on your child's account.

Should you have any further difficulties with the App, please email our Customer Service team at customerservice@squidcard.com who will be able to help you.

Kind regards,
The sQuid Team