Start Rescue 4+

Great Service

In my recently purchased van (016 plate) it blew up on a very busy slip road near Ferrybridge, I was terrified, I called Start Rescue and they were there in 20 minutes. The highway pick up man was so helpful and gave us loads of information, got us to our garage safely and was very professional. I can’t thank you enough and apologise for being a little short tempered on during the call due to fear

Can’t imagine start rescue have gone that bad - Unbelievable and shocking service

I was with start rescue for some time in the past then moved to ram and last year got my van cover from them

My van battery ran out
I ordered replacement battery and called recovery
My initial thought was like AA or Rac the driver can simply install the battery and the job will be done

After 4 hours of wait driver finally arrived and said we will be charged for the battery replacement
When I asked the drive can you take us to garage the driver wanted to have confirmed booking with garage , I called garage and told him about the situation if recovery called then tell him we are booked
While I was in the phone with garage trying to get hold of their manager the recovery driver drove off

He was more interested in getting the booking confirmed with garage before we go there

Called customer services to get the update as driver lied about returning back when confirmed with garage but he called from Private number leaving us stranded for another day

The customer service team tried to assure us it’s a one off incident and they can rebook for next working day when no one is available to see the recovery driver

Ended up sorting the battery replacement my self with the help of someone

Will never use this company again
They use third party contractors who are of no help

Do your self a favour and consider green flag RAC or AA

Developer Response ,

Hi, thank you for taking the time to comment and leave a review, we are sorry to hear of your experience. We would like to investigate your experience with us, in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Excellent app and company

Few years ago my car broke down in Germany. It was a real nightmare; night, freezing cold with rain and car standing on the fast lane of autobahn. Start rescue team was amazing in organising help for us. I used an app to contact start rescue and everything worked just fine.