Iv been using the app & 2 card readers since November Never had any issues transactions are a breeze & work every time has made the queues go much fast with been able to pay by card & the my product section is brilliant the only down side that I have is stock control if a item goes out of stock there is no way to set stock limits so the button can’t be pressed on the app & discounts would be great instead of needing to type in the amount & for it not to show on the invoice they have received a discount as some offered we have is for 0 pound there is no way to discount it or set it up in my products with out needing to add a price so it’s currently set to 1p it would be great to add a discount option so product can be discounted by a % or £ off the items selected show the discount shows up on the invoice & not needing to have separate products of the same thing set up in my products

-When creating an invoice online the “Due Date” keep going back to “paid” even when selecting “Due Today” manually -When creating invoice online you can only write the goods item name correctly the 1st time in the “Name” box because when trying to correct a spelling mistake after typing, the curser keeps jumping to the end of the name box. You have to delete the entire box & retype even for a minor spelling mistake-In the app I typed a “Description” under the Name box & the description won’t show in the invoice after downloading it. -Still cannot edit a saved invoice in the app after creating it. Can only edit online after creating it in the app. -Still cannot “Save to Files” after viewing the downloaded invoice in the web browserIncreasing my stars (to 3 from 1) because Sum Up seems to have made an effort when I re tried after a long time. Had stopped using & supplying to customers on my last review. But if the above items are sorted I may consider to start using & supplying 3G readers to customers again. Worst thing for a supplier (including us) is when a customer approaches you with these issues & you don’t know how you can resolve it for them because you’re relying on Sum Up yourself. For one of my customers I ended up making a template on Google Sheets to use in the meanwhile while Sum Up sorts the issues out.

I’ve used sun up for years (about 6-7) and always been happy, no problems. So I decided to use it for my other business too, so I set up an account with the email for my other business & couldn’t get past the setting up bank details, it just sent me round in circles. I emailed customer service and every time they told me to try something, it made no difference. Eventually they said to create a new account with a new email address (I had to create another email address just for this which was a pain) & it still did the same. It just won’t accept my bank details. I emailed again to complain and this time they’ve just ignored my email completely. Looks like I’ll have to go elsewhere, which is a shame after years of good service, let down by customer service or lack of :(

Worst “Financial institutions” on the face of the Earth. I was scammed a while ago for some B30s therefore I had raised a charge back claim, it took them almost a month to respond and once they finally responded (after i sent over 10 emails), they suspended my account. At first they said it was because I needed provide the “nature of my business”, which I did without hesitation. Once i sent them what they’ve asked for they didn’t respond for a whole 2 days so i contacted the support team, they told me they’d make it matter of urgency and i’ll get a réponse at the end of the day. Surprise surprise, they didn’t respond, so i contacted the support team again, only then to find out my account was suspended because of the claim I made. So I get scammed, I raise a charge back claim, then they suspend my account 🤣. This bank makes absolutely no sense it’s like if i hadn’t of applied pressure i wouldn’t have found out why my account was suspended in the first place. They’re a joke, don’t waste your time with these lot.