interactive investor (ii‪)‬ 4+

Too many clicks and typing needed to sell shares using the app

On the plus side you can again (they’ve twice blocked it in the past) logon with the app whilst you are logged on through a browser - as you can’t have two browser windows open to be checking one thing whilst also doing another thing - this is important.
Also on the plus side strange as it seems, fund prices are updated more reliably in the app than on the website…should be updated once a day but times are seemingly random and some days are not updated at all…go figure…
Shame the secure message support is so poor and the people on the phone have to refer to the back office for so many things, you can spend weeks pinging messages back and forward with a 2 day delay each time until you give up asking.
Great value platform though.

Developer Response ,

Thanks for your review! We’re delighted that you appreciate our value for money. We're sorry to hear that you may not have had a great experience of support in relation to recent secure messages. I will ensure this feedback is passed back to the relevant area. Thanks for being an ii customer!

User Experience and Design matters

I’m quite new to ii. It was recommended by some friends. I have to say it’s ok, mostly functional, but dissapponting that so many of my issues feel like a lot of minor fixes that shouldn’t exist.

Everyone’s comments on here are right. There are login issues and refresh of content issues. My main gripes are that it’s also a bland experience. I know these things might not matter to all, but other apps have way better considerations to design and aesthetic. Revolut for example (which I wouldn’t use as an investment platform) is far more visually rich and structured at presenting data. There also needs to be some real UX research done in terms of over clicking to get to information that could be presented sooner. Find out what your users really need. My final gripe: I had to use a browser version to make my first trade due to additional forms needing to be completed that do not fulfill on mobile or app. I made a research list on mobile that does not appear on my browser version. That sucked.

This stuff really matters to me. It’s a case of prioritising tasks and systematically improving this app over a series of future updates that I really hope you consider. There’s a lot of potential, but it feels like this version is a few iterations away. It’s 2024, it needs to feel like a 2024 digital product. ❤️

Developer Response ,

Hi! Thank you for sharing your valuable feedback with us. Rest assured, your feedback will be shared with our development team as we strive to make the ii app better for our users. In the meantime, if you have further feedback, please don't hesitate to reach out to our customer support team. Thank you!

Constant Progress

I was used to HL slick site and app and moved over to you guys, as you were providing a good site at great price.
However I found hour site and app clunky, but as time goes on you improve and continue to get better, slicker and less clunky. So please pass on my thanks to them that make this better. Now I need an option to sell all rather than me having to type quantity in. Keep up the good work, yes you’re support is possibly slower than HL , but you have to judge apples with apples!
A good work in progress and definitely a massive improvement on where you were a year or so ago.

Thumbs up from me!