Telegraph Puzzles 4+

So slow…

UPDATE - It did improve and I had a quick response from support. However it has lapsed into the spinning wheels of death again. Usually if I ask for a specific puzzle but sometimes it doesn’t open at all. I log out when this happens. Often even deleting and reinstalling twice a day. Some days I just can’t be bothered to try and finish puzzles.
Is it so really data/speed hungry? Or just overworked? Or what?

Whilst I’m loving the puzzles I’m in despair at the slowness of loading. Sometimes completely stopping. And it doesn’t always save my answers if I leave it for a while. No, I don’t have the speediest internet connection and sometimes might even rely on data (not 5G). But if these clever app designer people can’t make something work for those of us in less connected areas they should say so. I’ve paid quite a lot for something that I more and more frequently don’t seem able to return to later in the day.

Developer Response ,

Thank you for your feedback, we are pleased to hear that you enjoy our puzzles.

We are sorry to hear that you are encountering issues with our app. We would like to get more information about these issues you are encountering.

Would it be possible please to email product_puzzles@telegraph.co.uk and share with us the device and iOS version you are using please? Thank you very much

Frustrating

For solving puzzles, the app works reasonably well (assuming you have a puzzle subscription, of course) and I haven’t had any serious problems. Well, aside from one completed puzzle that is stuck, refuses to end, and cannot be reset or edited. The timer just keeps climbing. The big problem is navigation. Going back from a puzzle dumps you at the main menu, any choices you have selected (puzzle type, date) instantly forgotten. I only want to solve the cryptic crosswords but the app doesn’t learn preferences and has no way to customise what it serves up first. Allowing users to select the puzzle types they want to see would be a massive improvement. Easier access to the archive (remembering where you were last time you picked an old puzzle, for example) would also help.

Developer Response ,

Thank you for your review and we are glad you are enjoying our app. Regarding your feedback around navigation and improving the saving of preferences and making it easier for a user to more quickly find what they are looking for this is absolutely something we are committed to, in particular in relation to the archive as you mention. If you have anything else that we can assist you with, please do not hesitate to contact us at product_puzzles@telegraph.co.uk. Thank you and happy solving.

Ok. Not brilliant. And let down by constant loss of data

I love doing the puzzles, and unlike most I don’t have s as problem with it loading.

But I am SO frustrated at the Kakuro. If I should dare to put it down half way through, it retaliates by wiping out all my notes, and has even been known to repeatedly crash the app to the point where I can’t complete that day’s puzzle.

I tried reinstalling it from scratch, but it’s just the same. It’s as annoying as anything, particularly since this seems to be the only puzzle that does this.