United Utilities Mobile App 4+

United Utilities

Designed for iPad

    • Free



Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.

Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos

You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
Compatible with iPhones and will require IOS version 10.0 or above
A WiFi , 3G or Edge connection is required

*you can report a leak without needing your account number

The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.

What’s New

Version 3.6

Thanks for using our app. We are always looking at ways to improve your experience and this latest release includes a security enhancement.

Ratings and Reviews

4.7 out of 5
13.4K Ratings

13.4K Ratings

wty p ,

Never Had Any Problems Using This Fantastic

I truly have been able to Check our Account at anytime.
Never any problems with payments and has made life where at least payments are concerned fast hassle stress free. Very satisfied wish paying other bills with other providers would learn how to operate better systems same Thankyou P&J

Developer Response ,

Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam

Oggie122 ,

Malfunctions on the app

Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!

Since I put this review on here, I’ve now managed to get the situation sorted out.
I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?

Developer Response ,

Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam

Hertzsprung-Russell ,

Useless app

The United Utilities app is not fit for purpose. It may be fine for collecting payments but that is to UU’s benefit, not the app user’s. I went on to change my email contact details, an activity I have been doing on several apps as I am changing my service provider. There appear to be no way of doing this on the app. Unless I am missing something. Any other interaction with the company/app appears to have to be done via the website and only after filling in reams of information which is pretty time-consuming. I know there are security implications around this but other providers circumvent this by methods such as 2 stage identification etc. The app appears to have been designed to do the bare minimum and as such cannot be recommended.

Developer Response ,

Hi there, thank you for taking the time to share this review and we do really appreciate your feedback. I'll pass on your suggestions as this is something we can look into in the near future. We do have an online version called My Account and you can update your email address that way but I understand you would like to carry out your changes within the app. If you're struggling to amend your email address, just send me a private message via Facebook or Twitter. If you don't use social media you can contact us here - https://bit.ly/3GIiyOA. Thanks, Adam

App Privacy

The developer, United Utilities, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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