Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks - and you can you even use our torch to help you read your water meter.

Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos

You must have a United Utilities account number (if you are a new customer let us know here *
Compatible with iPhones and will require IOS version 10.0 or above
A WiFi , 3G or Edge connection is required

*you can report a leak without needing your account number

The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.

What’s New

Version 1.4

Thanks for using our app. We're always looking at ways to improve your experience and our latest release includes small bug and security fixes. As an added bonus, if you are registered as a paperless customer on our MyAccount service at you will be able to view your bills on the payment screen. If you're not yet registered and want to see your bills electronically on the app, head to and register now.

Ratings and Reviews

4.7 out of 5
5.3K Ratings

5.3K Ratings

Rob, Crewe Cheshire ,

Drains unblocked

Our drains were blocked they said they would attend by Friday today being Wednesday, they arrived same day. Traced the blocked drain 20 meters away 5 doors up the road. Two most friendly lads new their job explained it all to me and now I know the route my drains take.
Ring them first before anything else. Brill service.

Developer Response ,

Hi Rob, thank you so much for your lovely feedback. Megan

mirakaljo ,

Unable to provide online payment

For a fifth consecutive time (5 months) I’m trying to make my monthly payment online using my bank details but unsuccessfully.
I’ve been advised by customer service agent to reinstall the app and try again.
I’ve done that and continued trying to make a payment and still have to call them over and over again and pay through phone call.
Today the office is closed and I’m not able to make a payment on my due date.
Any suggestions how to solve the problem?

Developer Response ,

Hi there, I'm really sorry you are experiencing issues making a payment on our app. Please can you direct message us your details on Twitter and we will investigate this matter further for you. Thanks, Megan

Joe1110 ,

Has potential... but needs work

It’s a nice idea and makes for faster meter reading submission, but as others have pointed out, there is no TouchID/FaceID support integrated. Which given this is the back end of 2017 is pretty unacceptable to be honest.

The app could do with some serious refinements as well, with proper support for the iPhone X, and the ability to view more account information than just previous payments.

Off to a good start, but could be so, so much better with just a bit more effort.

App Privacy

The developer, United Utilities, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

You May Also Like