United Utilities Mobile App 4+

I truly have been able to Check our Account at anytime.
Never any problems with payments and has made life where at least payments are concerned fast hassle stress free. Very satisfied wish paying other bills with other providers would learn how to operate better systems same Thankyou P&J

Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam

I have been a customer of United Utilities for years, and my experience has been nothing short of a nightmare. For over three years, I have been trying to resolve issues with my water bill to no avail. It all started when I discovered a leak on my property and was subsequently informed that my water usage was equivalent to that of a small hotel.

An engineer came out and found a problem with my meter, which was then replaced. Despite this, United Utilities continues to charge me over £5000. I have made numerous calls to customer service, but each time, I am met with a lack of resolution.

To make matters worse, they report a default on my credit score every month, further damaging my financial standing. Despite my repeated attempts to address the issue and set up a payment plan, there has been no progress. I am still faced with the same exorbitant bill and no clear path to resolution. This ongoing ordeal has been incredibly frustrating and stressful. United Utilities’ handling of this situation has been utterly unacceptable, and I would not recommend their services to anyone.

Hi James, I'm sorry to see this and to hear about the higher bills you have received. I would like to look into this further for you and check why your account hasn't been updated.
Would you mind sending a private message with your contact details? You can message us on Facebook or a X (Twitter) if you have access to social media? Alternatively, if you don't have access to social media you can contact us online and we'll investigate this further - https://myaccount.unitedutilities.com/ContactUs Thanks, Adam

Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!

Since I put this review on here, I’ve now managed to get the situation sorted out.
I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?

Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam