Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks - and you can you even use our torch to help you read your water meter.

Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos

You must have a United Utilities account number (if you are a new customer let us know here *
Compatible with iPhones and will require IOS version 10.0 or above
A WiFi , 3G or Edge connection is required

*you can report a leak without needing your account number

The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.

What’s New

Version 1.1.5

Our team have been busy behind the scenes making improvements to our app. As well as the usual bug fixes and performance enhancements, we’re also introducing touch and face ID – an easy and secure way for you to log in and manage your water account.

We’ve also reduced lock out times for forgotten password and incorrect registration.

Ratings and Reviews

4.7 out of 5
1.9K Ratings

1.9K Ratings

tanyaheath ,

So easy

I find this app really great . In your busy lifestyle sometimes it’s easy to forget what payment is due when . With the text message reminding you paying has never been so easy .

Developer Response ,

Hi Tanya, thank you for taking the time to leave us your lovely feedback. Megan

Joe1110 ,

Has potential... but needs work

It’s a nice idea and makes for faster meter reading submission, but as others have pointed out, there is no TouchID/FaceID support integrated. Which given this is the back end of 2017 is pretty unacceptable to be honest.

The app could do with some serious refinements as well, with proper support for the iPhone X, and the ability to view more account information than just previous payments.

Off to a good start, but could be so, so much better with just a bit more effort.

Bunny's mum ,

It’s OK but...

It’s OK, but it doesn’t show the half yearly payment due if you want to pay that way, you have to log into your account on the website for that which makes the app pointless. It’s fairly easy to make a payment, once you know the amount but it wont let you print out or save the receipt in case of query. On the positive side, it’s handy for checking how much you owe without logging in to the website. Not sure if I’m going to delete it or not at this stage though.


United Utilities Group PLC
37.6 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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