United Utilities Mobile App 4+

I truly have been able to Check our Account at anytime.
Never any problems with payments and has made life where at least payments are concerned fast hassle stress free. Very satisfied wish paying other bills with other providers would learn how to operate better systems same Thankyou P&J

Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam

Up until last night, I was happy with the app; but not now! I paid my usual payment online using the app, but I got a box onscreen saying it had been declined for some reason, I then tried to make my payment again, not once, but three times, and unknown to me all four payments were going to be taken out of my bank. I’ve since got three of them cancelled at my bank, but I say you guys need to get the app sorted out and quick!

Since I put this review on here, I’ve now managed to get the situation sorted out.
I would like to ask though, as from next week, how can I make a payment then? Should I use the app, or, the phone? In short, will you have the app in full working order by Tuesday?

Hi there, thank you for taking the time to leave a review and I'm sorry to hear this. We were aware of an issue with the app a couple of days ago and we did take off the option to pay using the app whilst the problem was being fixed. If you still haven't received a refund for your payments, you can send us a message on our Social Media pages or you can call us on 0345 672 2999. Thanks, Adam

The United Utilities app is not fit for purpose. It may be fine for collecting payments but that is to UU’s benefit, not the app user’s. I went on to change my email contact details, an activity I have been doing on several apps as I am changing my service provider. There appear to be no way of doing this on the app. Unless I am missing something. Any other interaction with the company/app appears to have to be done via the website and only after filling in reams of information which is pretty time-consuming. I know there are security implications around this but other providers circumvent this by methods such as 2 stage identification etc. The app appears to have been designed to do the bare minimum and as such cannot be recommended.

Hi there, thank you for taking the time to share this review and we do really appreciate your feedback. I'll pass on your suggestions as this is something we can look into in the near future. We do have an online version called My Account and you can update your email address that way but I understand you would like to carry out your changes within the app. If you're struggling to amend your email address, just send me a private message via Facebook or Twitter. If you don't use social media you can contact us here - https://bit.ly/3GIiyOA. Thanks, Adam