Manage your Virgin Money or Virgin Atlantic Credit Card and master your spending.
Our app is the easiest way to stay in control. Check your balance, manage your payments and master your spending. You can keep on top of things using just your phone.
Sign in with your face or fingerprint
- With Touch ID or Face ID.
Track your balance and transactions
- View your latest transactions immediately and keep a check on your balance.
Manage your payments
- Set up and manage your Direct Debit, and make a debit card payment.
See your statement
- Easily view and download your statements.
- Temporarily freeze your card to stop it being used. Unfreeze it when you want to use it again.
- Transfer a balance from another credit card or move money into your bank account.
View Flying Club points
- View the points you’ve earnt during your last statement period if you have a Virgin Atlantic Credit Card.
Do all of this and more using just your phone.
Before you get started, please remember the app is for primary cardholders only.
Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device so choose the one you use most.
Privacy Notice – How Virgin Money holds and uses your information - https://uk.virginmoney.com/virgin/security.jsp
Your credit card app just for a little brighter. We're always looking to make improvements that help you stay in control of your borrowing and spending, as well as clocking up some cashback.
With this release, we've made a number of small customer journey improvements to help you manage your account more easily.
Ratings and Reviews
Works ok but…..
This works ok to control the card, but if you have two or more cards that have slightly different names such a F Blogs and Fred Blogs you can’t register both on the same app and you can only have one app on a device. The old system of having all accounts, current, saving and credit cards in one place was far better and making payments with a simple transfer was a lot easier than using this app and having to put all the details in, acc number, Name, address etc. This app works but it’s a step backwards in convenience.
Update - the app developers contacted me to say that the two cards could be linked by amending the names. The name on the second chard was amended and then the linking was straightforward. I can now see both cards on the one app which is far better. The info is all there and everything seems to work well. However, I still preferred the old system of having all credit cards and bank accounts on one app so payments (via a simple account transfer) were easier rather than having to complete payment details each time.
Developer Response ,
Hi there, appreciate that and if that is the case, our app team can update your account so they match and you're able to view all accounts via the app easily. They're available on 0800 328 3579 from 8am - 6pm weekdays and 9am - 3pm Saturdays.
App needs A LOT of work
Let me start by saying that the virgin credit card service has always been a good service for me and I have enjoyed being a customer with no real problems. That being said the credit card app needs a lot of work before it can be considered a competitive app to the other banking apps out there. After learning that they were turning off their online service and the only way to see your credit account would be to use the app I was disappointed to find out that they hadn’t improved the app since the last time I used it. The interface of the app isn’t very smooth, the information available isn’t as good as the online service (imo) but most frustratingly of all (for me) is that EVERY time you want to pay an amount off your balance, you have to input your payment card details as if it were the first time (I’m happy to be corrected if I’m wrong), this is so annoying as it means I can’t just quickly jump on and make a payment, I have to make sure I have the payment card details in front of me and actually spend time entering all the details EACH TIME I pay. In this day and age where you can choose to have you card details stored in every which way possible for transactional ease, I’m completely unimpressed with the fact that you can’t with the Virgin App (who arguably consider themselves one of the more modern banks), in all honesty it genuinely is enough for me to want to close my account. I really hope it is something Virgin are going to change.
Developer Response ,
Hi there, appreciate your feedback on this and storing payment details is something we know customers would love to see in an update so we're looking into this. Keep an eye out for more updates in the next few months.
New app is a wast of time
Now that Virgin Money have switched of the online version of the app I feel that this a backward step. I liked the way when you opened the online app ALL accounts were shown and to make a payment to the credit card was a simple ‘Move Money’ transaction. Now you have to input ALL in formation, address etc before the transaction can be completed - a waste of time. If it ain’t, broke don’t fix it.
Recently I received a text message from Virgin Money advising that due to a problem with the new app I should delete it and reinstall the app. It also advised me that a Courtesy Payment of £20 was being credited to my account. Fearing that this was as scam I telephoned the Help Desk and related the message to them. The girl I spoke to said she would go to check and came back a few minutes later and told me it was a scam. On checking my balance next day I found that there was a credit for £20 in my credit card account. I again telephoned Help Desk, relayed the text to them and asked for a new card as I felt that my card had been compromised. The operator came back and advised me that the original message was in fact from Virgin Money Credit Card and I was entitled to the £20. A true case of the right hand not knowing what the left hand was doing.
Unhappy ex employee
Developer Response ,
Hi there, appreciate your feedback on this and I do apologise about the miscommunication between our agents. That £20 goodwill is something implemented by our teams but it may not have been communicated to our larger Customer Service team when you called. If you do ever have any queries regarding the app, you can call our direct Helpdesk team on 0800 328 3579.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Virgin Money Management Services Limited
- 98.8 MB
- Requires iOS 11.4 or later.
- iPod touch
- Requires iOS 11.4 or later.
- Age Rating
- © 2022 Virgin Money
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