Manage your Virgin Money or Virgin Atlantic Credit Card and master your spending.
Our app is the easiest way to stay in control. Check your balance, manage your payments and master your spending. You can keep on top of things using just your phone.
Sign in with your face or fingerprint
- With Touch ID or Face ID.
Track your balance and transactions
- View your latest transactions immediately and keep a check on your balance.
Manage your payments
- Set up and manage your Direct Debit, and make a debit card payment.
See your statement
- Easily view and download your statements.
- Temporarily freeze your card to stop it being used. Unfreeze it when you want to use it again.
- Transfer a balance from another credit card or move money into your bank account.
Locate a Lounge
- Find your nearest Virgin Money Lounge and use your app to get you in.
View Flying Club miles
- View the miles you’ve earnt during your last statement period if you have a Virgin Atlantic Credit Card.
Do all of this and more using just your phone.
Before you get started, please remember the app is for primary cardholders only. If you have an additional cardholder they can still log into Online Service to track their activity.
Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device so choose the one you use most.
Privacy Notice – How Virgin Money holds and uses your information - https://uk.virginmoney.com/virgin/security.jsp
Bug fixes and improvements.
Ratings and ReviewsSee All
App needs A LOT of work
Let me start by saying that the virgin credit card service has always been a good service for me and I have enjoyed being a customer with no real problems. That being said the credit card app needs a lot of work before it can be considered a competitive app to the other banking apps out there. After learning that they were turning off their online service and the only way to see your credit account would be to use the app I was disappointed to find out that they hadn’t improved the app since the last time I used it. The interface of the app isn’t very smooth, the information available isn’t as good as the online service (imo) but most frustratingly of all (for me) is that EVERY time you want to pay an amount off your balance, you have to input your payment card details as if it were the first time (I’m happy to be corrected if I’m wrong), this is so annoying as it means I can’t just quickly jump on and make a payment, I have to make sure I have the payment card details in front of me and actually spend time entering all the details EACH TIME I pay. In this day and age where you can choose to have you card details stored in every which way possible for transactional ease, I’m completely unimpressed with the fact that you can’t with the Virgin App (who arguably consider themselves one of the more modern banks), in all honesty it genuinely is enough for me to want to close my account. I really hope it is something Virgin are going to change.
Developer Response ,
Hi there, appreciate your feedback on this and storing payment details is something we know customers would love to see in an update so we're looking into this. Keep an eye out for more updates in the next few months.
Slow and sluggish to load, the face ID doesn’t work
Slow and sluggish to load, the face ID doesn’t work to unlock.
I do keep app up to-date but your updates just never seem to address any issue raised.
1.3.11 still doesn’t address any of the issues that a lot of us have raised over the last 6 months.
1.3.13, I updated app but there was no difference, Face ID still didn’t work. It was suggested I delete old app and perform fresh install but now I can’t login at all error message says “Something’s Up”
Update since your response, I had to have my profile deleted, I have signed back up so I can access app but the biometric/Face ID does not work, error message says:
Sorry you are out of attempts to set this up give it another go later in setting.
When you try again later after setting activating Face ID you encounter the above error message.
Latest update 1.3.20, no difference - bug not fixed, Face ID still doesn’t work. This update initially locked me out of the account but has since been unlocked. Face ID still doesn’t work.
Another update 1.4.0, it’s not so glitchy switching between the options at the bottom.
You still haven’t fixed the Face ID issue, this has been reported to you many time by many reviewers.
A new annoyance I’ve found is that I can’t save my debit card for future use.
Update 1.4.1 - Face ID still doesn’t work and now that online banking is turned off we want the option to save a debit card to make payment.
Developer Response ,
Hi there, thanks for providing your feedback. We understand our customers would like to save their payment details to the App and this is something we're currently working on.
Honestly the worst app I ever have to use. I can’t get off the first screen to do anything. It’s slow & takes absolutely ages to load, if you try and switch screens at the bottom a red dot appears and nothing else happens. I’ve had to set up bank payments instead of using this app as it’s impossible to even get onto the payment screen let alone set up a direct debit. For all the money they have you’d think they’d have a working app. Ridiculous tbh.
Having read through all of the ‘developer suggestions’ on these reviews I am absolutely amazed that they have the audacity to even comment some of the things they have. Telling people how to use their iPad instead of fixing the many many issues people have brought up is just rude.
You need to throw the whole app away, hire a new team of developers and make a new app. To top it off virgin are getting rid of the online service and people are going to be left with just this app. We may as well stand outside and rub two sticks together to access our accounts it would be as useful as trying to use this cr-app.
Developer Response ,
Hi there, thanks for contacting us. Have you spoken with our Helpdesk team about the issues you're experiencing? They'll be able to look into this and talk you through the App, you can contact them on 0800 328 3579. They're around 8am - 6pm Monday - Friday and 9am - 3pm Saturday.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Virgin Money Management Services Limited
- 64.9 MB
- Requires iOS 11.3 or later.
- iPod touch
- Requires iOS 11.3 or later.
- Age Rating
- © 2021 Virgin Money
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