Manage your Virgin Money or Virgin Atlantic Credit Card and master your spending.
Our app is the easiest way to stay in control. Check your balance, manage your payments and master your spending. You can keep on top of things using just your phone.
Sign in with your face or fingerprint
- With Touch ID or Face ID.
Track your balance and transactions
- View your latest transactions immediately and keep a check on your balance.
Manage your payments
- Set up and manage your Direct Debit, and make a debit card payment.
See your statement
- Easily view and download your statements.
- Temporarily freeze your card to stop it being used. Unfreeze it when you want to use it again.
- Transfer a balance from another credit card or move money into your bank account.
Locate a Lounge
- Find your nearest Virgin Money Lounge and use your app to get you in.
View Flying Club miles
- View the miles you’ve earnt during your last statement period if you have a Virgin Atlantic Credit Card.
Do all of this and more using just your phone.
Before you get started, please remember the app is for primary cardholders only. If you have an additional cardholder they can still log into Online Service to track their activity.
Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device so choose the one you use most.
Privacy Notice – How Virgin Money holds and uses your information - https://uk.virginmoney.com/virgin/security.jsp
- You can now set up a Direct Debit in the app, so you know you’ll never miss a payment.
- You can view and download your statements in the app.
- If you are a Virgin Atlantic Credit Card customer you can add your Virgin Atlantic Flying Club number to view the Flying Club miles you’ve earnt on your last statement.
- Log out button.
Ratings and Reviews
In terms of information and navigation the app is great - all the relevant info I need is immediately available and finding where I need to go is no issue. Face recognition to open the app works well.
Next step - stored card info or Apple Pay option so I can make payments easier and not have to put all my details in every time. Also - for a UK based app it’s very frustrating to have to scroll through all the countries to get to the UK. If I have to put my address in, couldn’t UK be at the top........
Overall it’s a decent app - being able to store my card to pay would make it almost perfect.
Developer Response ,
Hi Jimmy, thanks for the positive feedback about the app. Your suggestions for additional functionality are also really helpful - I hear you on both points, and have made sure they are on our list to explore in future updates.
Still can't register . Reading reviews now I see it could be because I was trying to use same user name as the one I did for the website ( I still don't understand why is not the same , and you need different users and passwords for the same thing ) Null customer service .6 calls asking me to probe different things all over again ( try on mobile data , try on WiFi , delete app , install the app , try a different password and have a special character ) almost 1 hour lost on the phone . Nothing solve . Still not able to log in . Now in a queue for solution they said . Well each of the 6 people I spoke were solving it as well . Why should I believe them now ?
Worst app ever . Worst customer service ever . Here we are , more than a week since I received my credit card , new version of the app , I assume I am still in that mysterious list, no one contact me , I tried to register again and app frozen in the last screen , after reporting the password . I think I am going to return the card and give up
Ps : Spoke with Michael . Very polite . Still no solution . It is 7 phone calls done . More than 1 hour spent on the phone .
Developer Response ,
Hi there RLondon, thanks for getting in touch. Let me take over from here, this is something we can go over on the phone. I know you've said you've called through to us a few times now but because I don't have your details I'm going to have to ask you to call us once more. From there, once I have your information I can escalate this for you. Give me a call on 0800 328 3579, just ask to speak to Michael from the App review team and we'll go from there.
This is a follow up to a previous review. This time it looks like we’re somewhere close to how the App should be. Initially I didn’t think the statement function was there because the additional box wasn’t showing in the More Tab. I uninstalled and reinstalled the app with no problem and the statements box is now there. I really like the ‘Freeze’ function for the card something I wanted when the app was first released. Face ID works fine on my iPhone XR running the latest iOS. Not a bad effort on this latest release and I hope it gets even better with future updates.
Developer Response ,
Hello there, thanks for your feedback. We're always looking at ways to make the app bigger and better so thank you for your suggestions. There are a lot of new features that we are excited about being added to the app in the near future, so look forward to them being released!
Up to six family members will be able to use this app with Family Sharing enabled.