Vitality UK 4+

UPDATE:
Based on this week it looks like they’ve fixed it! Workout sync has been quick and reliable. I hope it stays this way.

I’m in a race to rack up points. Due to when I joined I’ve got until October to get the 800 points for the next level. As you imagine therefore I’m -very- focussed on point recording, because a day missed is a fail. Over the past few weeks it’s been hit and miss, sometimes it’ll record, sometimes it won’t. And that’s weekly. Not a week has gone by with it recording everything correctly. That includes mindfulness stuff as well as activity points themselves. And don’t get me started on the vague target. “30 minute workout at 70% age related max heart rate”. So what does that mean? First what is my age related max heart rate? Would be best if the app told me what number it uses. And then 30 minutes at 70%, what keep my HR at one single number for 30 minutes? Or do they use the average? Why not explain it in detail? After all you’re judging people by these measures. I really feel sorry for anyone who got an Apple Watch through Vitality, as expect you’ll be cursing at the cost each week when the points aren’t added.

Good morning, thank you for your feedback. We have been experiencing delays with points, so if you're still missing data, please can you message us on WhatsApp on 0161 974 2658, or DM us on Twitter or Facebook? In regards to the heart rate points, the 60%/70% of your maximum heart rate is specific to your age, and we award the points based off your average heart rate for the whole workout - Megan

Honestly appalled at how rubbish the app has been at syncing with my health data this year.
I frequently experienced it during my previous years that there was a delay with syncing/ points system was down but never really had to manually request point amendments.
This year has been terrible. the amount of times I’ve had to waste time (when like most people I’ve got a million other things to be getting on with) and manually request point amendments, send screenshots, explain what the screenshots mean (as one customer service rep advised me there was no date - there was- and there was no activity showing- there was- and also she didn’t know what points where available for each category). I normally wouldn’t bother but it was going to effect my status and therefore my premiums. My renewal went through as the status below because of the points not syncing. I will now have to find the time to call customer service and make sure my premiums weren’t charged at bronze level.
The customer service on this has been shocking. I asked for contact details to the complaints department re the tech glitches, no one responded with any.
absolute joke of an app considering the premiums we pay monthly. The whole point of vitality life insurance is to motivate you to be active and healthy- and then reward you- seems like (conveniently) they don’t want to reward you by giving you your points.

Good morning, thank you for taking the time to leave us a review. I am very sorry to read your comments, this is not the experience we want any of our members to have. We would really like the opportunity to address your concerns so please can you message us on WhatsApp on 01619742618 or DM us on Twitter or Facebook and we can look into this for you? Thanks. -Nicole.

I can’t believe how often I have issues with activities not syncing properly. Often it does it automatically and then other times I open the app and sync but it still won’t update even 3 or 4 days later. The activities are recorded via the fitness app and I have checked about a million times that everything is set up correctly, but then nothing happens. Because of these issues I’ve now realised that at the start of the plan year I lost out on about 2 weeks of activity points and I suspect that I’ll be missing out on more points but because it’s a tiny amount here and there I wont realise but then miss out on my status for next year. It’s really frustrating when it used to always work just fine, but now I have to constantly check that everything is recording properly. And even if not the customer service on the Vitality end is so tedious and never believes when you query missing points that overall it’s just not a great experience. I’ve deleted and reinstalled the app so many times. And then you have to keep redoing it if apple decides that it’s time for an update. It really puts me off even considering getting an Apple Watch through Vitality because I know I’ll have to pay for it all even if I exercise enough because of all of these syncing issues. It shouldn’t be so hard to get this to work.

Hi there, I'm sorry to hear you're having trouble with your points syncing. So we can help please can you message us on WhatsApp on 0161 974 2658, or DM us on Twitter or Facebook. Thanks. - Nicole.