The My Medicash App makes it quick and easy to claim money back on your everyday healthcare costs as well as providing instant access to all other benefits of your healthcare plan.
* Quickly make a claim directly through the app – simply upload a picture of your receipt and answer a few quick questions
* Add your bank details and sign-up for email updates so you know when your claim has been paid
* View a summary of your recent claims and view your benefit table so you know what you have left
* Add your dependent children to your policy so they too are covered
* Quickly access the other benefits of your health plan such as Virtual GP appointments, Discounted Gym Membership, Stress Helpline, Extras shopping discounts, mProve YOURSELF, SkinVision and Phio (if included on your plan)
Please note, this app is only available to Medicash policyholders who will need their current policy number in order to register. Partners who are covered by the policy will need to register separately within your app, or on their own device, in order to access their details and submit a claim.
If you are interested in taking out a Medicash health plan, please visit www.medicash.org
Medicash is the oldest health cash plan provider in the UK and is committed to providing a positive approach to health that is already enjoyed by over a quarter of a million policyholders across the UK, both at home and at work.
Submission of receipts hasn’t been thought through
CourtneyRager
App seems great, aside from the part when submitting receipts. Rather than just asking you to highlight each piece of detail, it groups details...so if the details aren’t grouped together on the receipt you can’t do it. For example, it asks you to highlight the area which shows the amount you paid and the date of treatment, these two pieces of information on my receipt were at opposite ends. You can it highlight more than one area. So in essence, I’m unable to complete their request. Aside from that, the app seemed quite good.
First time claimant
Raymond The Fab
It’s not easy to follow the instructions on screen and David was far from clear in explaining the process to me on the phone. He led me to believe that I had to make three separate claims, when the process allows for several claims in one submission. Equally, the on-screen instructions are confusing regarding submitting photographs/ -whether to send another photo or a different photo. But I struggled on and got there in the end. It did take about 45 minutes, though. I shall be quicker next time- I hope.
1. There is no way to view my Usage with Live Data - Usage is only 'Accepted and paid claims', none that are in any 'Submitted and Pending Status' nor Submitted & correct' Submitted & Incorrect' - these topics are not stated anywhere.2. There is no way to view my dependants' Usage3. There is no way to view what has been submitted ( whilst is hasn’t been approved/in pending status ) to check that you have done ( correctly or incorrectly ) I do a recording of my uploads and save to show the staff what I have done.4. There is no way to reply to an email stating what the error in a claim is - and you have to resubmit all claim details again per claim and join the back of the queue - you cannot verify if what has been resubmitted is correct.I have been told various times to submit a claim via the app and then to follow it up with a call - rendering the point of an upload in the app, useless.I was also told to send my claim with paper printout by post to 'make sure' my claim has been submitted.Please invest in a BA or an APP tester - of which I am both!
Poor & Unclear
areallnnamesused
The app whilst it works is poorly thought out, after you start adding an email address Apple gives you auto fill suggestions but when you select one the app appends this to the characters you have already entered rather than replacing them. Clicking back into the field is also difficult. The address requires a city but cities only exist in some counties where there is a cathedral. The claims process from the point a photo is taken is not very intuitive. And you seem to have we to add a lot of things twice.
We made improvements to enhance your user experience and address any existing bugs.
Version 2.1.1
The developer, Medicash Health Benefits Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Medicash Health Benefits Limited
Size
118.9 MB
Category
Health & Fitness
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPad Requires iPadOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
