Vixa from The AA 4+

I tested the last AA app years ago it was great it even found my car when l had parked it. Great app but after the year long trial they cancelled it.l decided to test this one but has it been sent out to early it doesn’t do anything l just get a message that things are coming soon. I also use drive score which tracks my driving that started operating straight away. I hope this will be as good as the last AA driving app.

Hi there - thanks for your feedback, we're glad to hear you liked our last app. We've got lots of plans for this one too and we're working hard to get those features out! If you have any questions, feel free to email us at aax@theaa.com with your membership number so we can help. Thanks! AA-X Team

I downloaded the app last week and got my plug in device this morning. I plugged that into my cars ODB port and went through the step by step guide on the app (red lights on plug-in are flashing indicating a 4G connection) Everytime I click ‘I’ve done this’ at the end of the tutorial in the app it has a loading icon and then does nothing. When I go press ‘close’ at the top it keeps prompting me to use the guide on the Home Screen and telling me to get started. Anyway that was this morning, I’ve been driving since leaving it plugged in, and the app still is saying the same thing, it also says the status of my car is ‘unknown’ I have unplugged the box, removed the extension (which turns out wasn’t needed) and tried again and it’s doing the same.
Also the ‘book a service’ and ‘found an issue’ buttons on the app don’t work.
I don’t know if it takes a few days to collect the data but it doesn’t look like it’s doing anything apart from the plug in box flashing.

Hi, sorry you're having this issue with your device. This should be resolved now but if you're still experiencing the same problem please email us at aax@theaa.com with your vehicle reg and membership number and we will investigate. Thanks! AA-X Team

Every time I’ve driven the car for months now, the dashboard pops up warnings about ABS, City Stop and Hill Start Assist not working but the app reports nothing. A couple of weeks ago, a fuel injector failed and the car popped up a warning saying “engine malfunction: service immediately” but the app still reports that the engine is fine. The only warning it’s ever given was about battery health when the car hadn’t been driven for a couple of weeks—there’s nothing wrong with the battery, which was supplied and fitted by the AA not that long ago. So no real complaints, but it doesn’t seem to do anything useful.

Hi djchadderton — We're sorry to hear you're having issues with the app. We want to look into this and get it resolved for you so could you email our customer service team at support@vixa.co.uk with your car registration and AA membership no. and we'll look into it? Thanks! The Vixa Team.