Volkswagen 4+

I’ve been forced to switch to this from WeConnect for my GTE. Didn’t think much of it, but tried to switch the windscreen heating option on before leaving for work, nope, not in this app you don’t. When forcing users to use ‘new and improved’ apps it’s generally a good idea not to take away functionality. 3 stars from me for that reason, otherwise it would be 5. UPDATE: Down to a 1 now. Every “upgrade” takes away something else. This update stopped showing me my driving data AND no longer allows me to switch on the air conditioning to prewarm the cabin on a cold morning. Clicking the “contact the app developers” takes me to a German page which I, sadly, cannot understand. I’ll be leasing a different brand of car when this comes up for renewal because this app experience is ruining VW for me (and I forgave them for the diesel scandal too, but you can’t keep taking the pee VW).
Update 2: Ok, back to a four now, most functions are back and working, including the heated rear screen switch and cabin air conditioning. Great car, software is getting better finally.

Dear Snibbo71, thank you for your review. We regret to hear you are encountering issues with the app. In order to assist you, please email us at we-support@volkswagen.de. Best regards, your Volkswagen team.

I’ve had my id buzz since December 2022 and although the app information is quite good, it doesn’t sync very often, and you don’t seem to be able to force it to sync, so for example I’m in my bed looking to see what state of charge I’m at so I can set off for the day and is says 44% last sync 6hours 4 minutes ago, I think that is not good enough, also I own several VW vehicles and have to use a separate we connect app for some of them , is it so difficult to combine the information from one app to the other, or even jump from one app to the other when selecting the vehicle. I have tried to start the air conditioning to see if this will force a sync but even this is a bit hit or miss.

I have also tried to select app support but unfortunately I do not speak German so it doesn’t work for me

Dear russters, thank you for your feedback. We're sorry for the difficulties you're facing in using our app. In order to assist you, please contact us at we-support@volkswagen.de. Best regards, your We Connect ID. Team!

After having my golf gte and using this app I was hoping it’s was going to be has good with my new id3. Sadly the information it gives you is very limited, there’s no trip info and although the charging information with the kWh and speed are very good it just lacks and other information of any value. I certainly wouldn’t pay for it like I did with my golf. Also why no lock feature even my old Mercedes used to be able to lock the car from the app!

Come on vw you need to step up the game if your wanting people to pay for your subscription after the 3 year term. The car has crazy tech on board yet your app is lacking in so many ways.

Dear Dmortimer103, we would like to thank you for your feedback and the positive review! Please be assured that we always strive to improve our services. Have fun using the app! Kind regards, your We Connect ID. team!