WorldRemit Money Transfer 4+

I don’t understand why people are giving five stars. I cannot change my address or phone number!!!!!!!!! and there is no support without a transaction number. Conclusion: the equivalent of a fast food operation, if you don’t expect much you won’t be disappointed.
Another annoying detail is that the World Remit ‘Merchant’ category is inconsistent between countries, some are registered as ‘cash’ and some not consequently if your card has a cash limit and the payment is higher than your limit, it will fail even though you might be paying for products or services. This kind of detail reflects on the quality of the app.
Another detail.... it doesn’t work if you are using a VPN.... no explanation, just trail and error revealed that, another detail missed.

We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at https://www.worldremit.com/en/contact-us.

I’ve only used this app 3 times whilst they had an offer of no fees for first 3 transactions. I was hoping for an app that allowed me to donate online rather than having to visit a shop in town (I’m slightly disabled and can’t get about easily). Two transactions went through with no problems but the third was rejected with no explanation. I emailed to provide identification but they’re not interested. If there’s a problem with the transaction, the least they can do is provide a reason that might help the customer in future. I’m deleting the app and will await the refund.

I’m not able to provide a customer number because you’ve disabled my app. I tried setting it up again with all the same details but an alternative email address and it was disabled once again. Without knowing the reason why, how can I know what, if anything, has been done incorrectly? I’ve been trying to send funds for charity purposes (there’s no option for saying this is the reason) but I’ve been unable to do so. I became slightly disabled in December so an app which meant I don’t have to travel to a money shop would have been ideal. But why cancel a third transaction to the same person? It just doesn’t make sense. I’ve had to make alternative arrangements at a time when I don’t need stress, just the ability to make a difference in the world made easier.

If this is still ongoing, please update your review with your customer number so that we can identify your account and resolve this Asap. Thanks.

Be warned this is a third rate company that will lie to you and will not resolve the many issues they cause. So many times I’ve had the email telling me the money is ready for pick up and when the recipient arrives it’s not there, you contact them they say it’s sorted and same thing , this goes on and on. I’ve had enough of this awful useless money grabbing company that is without doubt the worst I’ve ever used and I wouldn’t trust them to do anything right. They are as expensive as more trustworthy companies so just be warned you will be let down and you can’t phone them anymore (I wonder why) you have to spend half a day giving them all your details again and the details of the recipient which after 6 goes gets very annoying. They should never be allowed to get away with being such a bad company and reading their reviews it seems 99% of their customers are disappointed and I’m one of them. Il never use them again and I’m glad to delete them from my business.
Update
After deleting this awful app I loaded Remitly and what a difference, much cheaper with a better rate less hassle to sign up, quick and absolutely no problems. The money was sent and arrived as advertised unlike world remit which should be closed down for incompetence.

Hi,
Thank you for your review. We are sorry for the inconvenience the recipient experienced. We’re always looking to improve our services, in order for us to assist you adequately, could you please edit the review and provide us with either the transaction number or your World Remit account so we can contact you or you can also contact us using our different channels available https://www.worldremit.com/en/contact-us