The Yodel app lets you track your Yodel parcel on the go.
From your favourite retailer right to your door, you can count on us to deliver.
Download the Yodel app to:
· Keep up-to-date on your parcel’s journey through updates sent straight to your app or track your parcel to your door.
· Depending on your parcel’s service, follow your parcel on our driver tracking map and see how many deliveries are before your own, or call/ text your driver if your parcel is with your local courier.
· Receive your two hour / collection delivery window if your sender selects this service.
· Chat with our customer service team, who are here to help with any questions you may have about your delivery.
· Take a tour through the tooltips to get the most out of the app experience.
We will constantly be updating your delivery experience, so make sure you have the latest version to receive all of the benefits.
Updated WebChat support system.
Ratings and Reviews
Good app to use when item is actually out for delivery
The app is a quick and easy way to track parcels when they are actually with a driver and the queue system starts to work. Before that however it is slightly pointless because it is not updated with true facts.
I was expecting and the app told me my order had arrived at the depot and would be delivered that day. Waited till 9pm where it still said it would be delivered that day. Then it changed to “short delay” having not even left the depot once. All it needed was an update to say it would be delivered the next day, as it was, and I wouldn’t have wasted a day waiting in for a delivery that the app had told me was coming.
When it was actually being delivered I found the queue system very useful and it seemed quite accurate
I have hundreds of parcels delivered and of all the various delivery services Yodel has probably been the least reliable: the same goes, it would seem, for the app.
After taking a whole day of work waiting for a parcel delivery I logged into the app. Reassuringly, as with many delivery apps, it appears to show how many stops the delivery person has to go and where they are now on a map. Mine, it seemed, is still due today and is not far away, a bit less than a mile. More worryingly, it shows, and has shown for the past several hours, that the delivery person is making delivery number 8 out of 51 and is 39 stops away. From the information on the app, I can only assume that he/she has taken the afternoon off. I look at to webchat facility and confirm I am within the opening hours. I log in with all the required information but it just spins. After five minutes it displays a notice saying they’re busy.
Did the developer, like the delivery driver, maybe get called away before finishing the job? I wonder ...
Useless service - good app
Compared to other delivery services, the app is pretty well laid out. Unfortunately Yodel is useless. Waited in all day and package never came, told me it would now come the next day, so waited in all day for it again, it still didn’t show up. Watched the driver on the tracker and he was parked in the same place for 45 minutes, only for 1 delivery to actually be made! What was he doing? The driver actually only made 20 deliveries in the whole day. My package was meant to arrive between 5 and 7, but by 9pm (when they finish for the night) I apparently still had 56 people in front of me in the queue? That’s not just missing me by a small amount, that’s doing practically nothing all day. So I tried to speak with the web chat feature and was given the usual copy and paste answers from people who didn’t understand English. Terrible service, I will avoid companies that use this service from now on, and if my package doesn’t come tomorrow I’ll be making an official complaint
Up to six family members will be able to use this app with Family Sharing enabled.