myΔΕ‪Η‬ 4+

Counterintuitive app with ‘deadlocks’ in navigation and circular actions that never get you where they should. E.g., clicking on my energy coach redirects me all the time to the web to activate it although I have set it up on my account on the web browser. In addition although a bill has been issued and the amount due is visible, there is no option for me to access and view the bill.

Good evening. Once you get the notification via SMS or email, the pdf will be available to download within 4 days after the bill issuance.
If the issue persists, fill out the contact form here https://ebill.dei.gr/TechnicalSupport.aspx?lang=1

Really ΔΕΗ you don’t reserve such an app. If it was created in-house, then drop it and get a professional company to make something useful and operational. You can afford the expense with your huge profits!!!! Your competitors have far more better applications that are at least operational. Where shall I start from… -Slow, -gets disconnected all the time, -e-self metering is a joke; you cannot enter the meters readings although the notification email has been sent -UI is the worst I have ever seen, not worthy a penny Doesn’t it bother you that all the comments you have received so far state more or less the same? Responding that you are working with the problem apparently is not enough. Get PROFESSIONALS and cut a little bit from your CEO’s annual benefits. I am sure he will not mind in order to fix such a mess.

Hello, we apologize for any inconvenience. Our goal is to ensure you have the best possible experience, which is why we work continuously every day towards continuously improving our application. We are always at your service.

After the most recent update, the app stopped working.I live abroad and was using it it to check my bills for my flat in Athens. The app doesn’t recognize anymore my credentials to log in. When I try to change the password (both on the app and online on the laptop) I get an “Error 16” message that my request was blocked by the DEI security service. Tried deleting the app and installing it again, but to no avail. Could it be that they do no longer service their customers who live abroad? I was hoping that DEI had moved on from the abysmally bad customer service of their brick and mortar shops, but I see that the “public sector mentality “ lives on in everything they do

Good evening! We apologize for any inconvenience. Due to a system upgrade, some of myDEI services were temporarily unavailable. Please try again! If you are still facing the issue you are reporting, please send us a screenshot at app@dei.gr. We will contact you as soon as possible. We are always here to assist you.