If can cancel booking online will be better
I booked airline tickets from Bangkok back to Hong Kong but I found lost passport when I check in so need cancel tickets, I found only way can do it must calling back to Hong Kong service centre, at that time mobile signal really bad and was calling six time again and again, so if can cancel it online will be really good!
It’s a very user friendly app!
I book hotel and flight every time by this app and I really appreciate that it will show all the prices clearly in order to let customer see the budget. But one thing need to improve: adding choices in browse filtering system . The filter makes me need more time to find the hotel I wanted. Suggest to add more choice there.
Excellent customer service
I booked my air tickets to Seoul through this app but I forgot to log into my account. The customer service called me the next day to confirm my order and add my member points into my account. Very useful!!!