Never had this before. I couldn’t open the original HSBC app yesterday as it requires an update, so I clicked update but it repeating the msg iOS13 above is required to update this app. I had no choice but to first update my iOS system to iOS15 reluctantly. Piping out the same msg. again and again saying “this app requires iOS13 or above... do you want to download an older version instead” so I clicked download but nothing happened, it just repeating the same msg. And this morning after successfully updated my iOS system to 15, the HSBS app can’t even open at all, don’t know whether I should delete and reinstall it now because I have all my login settings saved on it. Wasted so much time, very annoying : (

I used to love the layout of HSBC app, and it makes me switch all my money or MPF investment to HSBC just because the app looks great. However, I would say the new update just look so alike to the BOC app (which I hate the design). I think we all prefer the old UI instead of this new one which is so hard to read especially for the credit card part. I’m shocked to see the new design.And It is so annoying that there must be an update whenever I open the app, like almost updating the app bi-weekly, super annoying! I just updated the app 2 days ago and now it asks me to update it AGAIN! Same as the Reward+ app, don’t even have a single time that I can directly use the app when I open so. You should at least allow the customer to use the app without updating it. And maybe force them to update after weeks or a month. Sometimes I just need to open the app urgently, it is a finance app, so it could really be urgent that I need to open the app asap

Through mobile app, everything is expected to be happened instantly. It is hard to believe any message sent through the mobile app to the customer is 1 day after the transaction. In case, if there is insufficient fund in the account that cannot repay the bill, the customer might be received the failure message after the due date of the bill. Also, it is quite confused for the customer to mix up the “bell” as importation message. Why don’t HSBC make an “envelop” just like other forum group to be the short cut for the important message and make a red dot to alert people easily.

It really a rubbish app. I bought a new iPad last week, so I have to remove the old app and install it in the new iPad. After the installation, I try to inspect my account details, but there are nothing I can see in the app. All particulars are dim, even the bank account details, or balances etc. Nothing I can do on the app. I approached the customer service with my iPad and show it to her to see why it occurs and how to remedy but no answers to me. I really disappointed. It has been a week and still no improvement. I cannot do any transfer, I cannot use the app to buy stock or make other investment. Will the app developers can give me assistance?