Never had this before. I couldn’t open the original HSBC app yesterday as it requires an update, so I clicked update but it repeating the msg iOS13 above is required to update this app. I had no choice but to first update my iOS system to iOS15 reluctantly. Piping out the same msg. again and again saying “this app requires iOS13 or above... do you want to download an older version instead” so I clicked download but nothing happened, it just repeating the same msg. And this morning after successfully updated my iOS system to 15, the HSBS app can’t even open at all, don’t know whether I should delete and reinstall it now because I have all my login settings saved on it. Wasted so much time, very annoying : (

I don’t understand why a credit card sub-card holder info update can lead to disabling of my bank account. I think I had the call from the Record Management Office agent end last year asking me to update my wife’s info as she is my VISA card sub-card holder but she was overseas and there wasn’t any e channel for her to do so. In Feb she and I went to City Plaza branch trying to do that update and it is not simply to show the branch people her HKID and the branch staff wasn’t sure what to do except to call the Record Management Office. Of course as always the line was busy. We couldn’t wait in the stuffy room watching him . And last week i wanted to do RMB fund transfer and it failed. The agent in Mobile Banking chat box kept tell me to select the RMB account when I told him/her the failure message. I had to call Customer Center then i realised my account got locked and have to call that record management office myself. Then the agent told me either to go to the branch which I have no intention to do it again or terminate my credit sub-card hold by my wife. I have to call Credit Card Center raised the request which need 3-4 working days. And even worst record management will need another 3-4 working days to unlock my account after the sub-card is terminated. This is totally ridiculous as my fund transfer was urgent and i really don’t see any relationship between a credit card sub-card holder info update should lead to locking of my BANK ACCOUNT. Is that really a HKMA requirement or the bank is overly exercised their power. I have no issue to go HKMA clarify their requirements for you if you don’t know how to treat you customer.

I used to love the layout of HSBC app, and it makes me switch all my money or MPF investment to HSBC just because the app looks great. However, I would say the new update just look so alike to the BOC app (which I hate the design). I think we all prefer the old UI instead of this new one which is so hard to read especially for the credit card part. I’m shocked to see the new design.And It is so annoying that there must be an update whenever I open the app, like almost updating the app bi-weekly, super annoying! I just updated the app 2 days ago and now it asks me to update it AGAIN! Same as the Reward+ app, don’t even have a single time that I can directly use the app when I open so. You should at least allow the customer to use the app without updating it. And maybe force them to update after weeks or a month. Sometimes I just need to open the app urgently, it is a finance app, so it could really be urgent that I need to open the app asap

Through mobile app, everything is expected to be happened instantly. It is hard to believe any message sent through the mobile app to the customer is 1 day after the transaction. In case, if there is insufficient fund in the account that cannot repay the bill, the customer might be received the failure message after the due date of the bill. Also, it is quite confused for the customer to mix up the “bell” as importation message. Why don’t HSBC make an “envelop” just like other forum group to be the short cut for the important message and make a red dot to alert people easily.