Dublin Coach The Big Green Bus 4+

This is a shockingly bad company. Avoid at all costs. I booked a returned trip from Adare to Dublin. The bus was running 50 minutes late (and from what I hear from others this is a regular occurrence). This was too late for me to make my appointment.

I rang the Dublin Coach customer service desk to see if a refund was possible. I spoke to a foreign woman called Max. She wins the award for rudest and most unhelpful customer service rep ever. I asked her to take my details and record my complaint and forward these to the manager. She refused to do so and hung up on me. Wow.

Let’s start with the service.
- Expensive.
- Busses come when they want (too late or even too early, sometimes it can drive off before the time it should arrive.) which is super annoying when you want for example get to airport on time.
- Sometimes bus never arrives :)

When it comes to app.
- App shows bus is there waiting for you, but the truth is, there is no bus at the stop at all.
- Very counterintuitive, on previous version you could at least easily find what time bus comes (I’m not regular rider and learning an app from scratch every time I use it is super annoying)
- If nothing works I would be just happy with a timetable.

Sadly Dublin Coach is the only option to go by bus where I live and I believe for many others too as people still ride it.

Wouldn’t recommend :)

It doesn’t take online payment thru the app. It doesn’t work on their website. Two different card had been used. They ask your address which I think is illegal. Absolutely rubbish unless app. They want money to be paid on the bus which is more expensive. Thieves.