Bank of Ireland Mobile Banking

Name: Bank of Ireland Mobile Banking
Rating: 4.3 (28888 reviews)
Author: Bank of Ireland

Finance

Free

29k Ratings
Age Rating

4+
Years
Chart

No. 7
Finance
Developer

Bank of Ireland
Language

EN
English
Size

114.4
MB

A fresh look, a smoother experience and a whole new app. Enjoy enhanced security, smart privacy controls and more ways to manage your money. Banking that’s faster, simpler and built around you. What else is new? • Share your IBAN in seconds • Freeze or unfreeze your card instantly • Hide your balance when you need extra privacy • Turn on Dark Mode for a more comfortable viewing experience Get the most from your mobile. Download the BoI app now. Here’s what you get: • Send, request or split payments instantly using just a mobile number with Zippay • Sign in faster and more securely using biometrics or a passcode • Smarter insights into your spending habits • Manage your cards from your mobile • Apply for a mortgage, personal loan or overdraft • Apply for home, car, travel or family insurance • Check your balances and history • View and export statements for the last 7 years • Set up, amend or cancel standing orders • Cancel direct debits

Ratings & Reviews

4.3

out of 5

29k Ratings

text is too small
04/02/2021
a dubliner
Please support the scalable fonts already available in iOS. The text is too small for me. Any new app should allow the user select the text size to suit their needs.Update: I received developer feedback on my initial review. “To change the text size, you could access this in Accessibility Settings on your phone.” It shows they don’t have a clue about their app and are ignorant enough to blatantly insult their customers’ intelligence. (1) Changing the text size in Accessibility Settings has no impact on the text size in the app. (2) Did BoI not think I had tried this? (3) Did BoI not bother to try this themselves? It takes about one minute. (4) Are BoI’s developers not aware of the Dynamic Type feature in iOS that allows text size to be scaled using iOS settings? (5) Do BoI care so little about visually impaired customers that even after the app is released they are still unaware that is is difficult to use for visually impaired people? (6) Does any company with a customer base the size of BoI’s not make Accessibility a requirement for web or app developers?What an annoying and ignorant response.

Developer Response
Thanks dubliner for taking the time to review. To change the text size, you could access this in Accessibility Settings on your phone. Appreciate the feedback, Alison.
text is too small
04/02/2021
a dubliner

Please support the scalable fonts already available in iOS. The text is too small for me. Any new app should allow the user select the text size to suit their needs.Update: I received developer feedback on my initial review. “To change the text size, you could access this in Accessibility Settings on your phone.” It shows they don’t have a clue about their app and are ignorant enough to blatantly insult their customers’ intelligence. (1) Changing the text size in Accessibility Settings has no impact on the text size in the app. (2) Did BoI not think I had tried this? (3) Did BoI not bother to try this themselves? It takes about one minute. (4) Are BoI’s developers not aware of the Dynamic Type feature in iOS that allows text size to be scaled using iOS settings? (5) Do BoI care so little about visually impaired customers that even after the app is released they are still unaware that is is difficult to use for visually impaired people? (6) Does any company with a customer base the size of BoI’s not make Accessibility a requirement for web or app developers?What an annoying and ignorant response.
Developer Response 04/02/2021
Thanks dubliner for taking the time to review. To change the text size, you could access this in Accessibility Settings on your phone. Appreciate the feedback, Alison.
Terrible
23/03/2023
DarremMcC
I’ve been using the app for about two years since switching from Ulster Bank. During this time I’ve been requesting Face ID login any time they ask for feedback. They have finally allowed Face ID login but it’s terrible. Firstly, it only “works” for logging in. There’s still the same rigmarole every time you make a payment that you have to insert three numbers from your pin and swipe a pointless verification thing after your pin. If you’re doing a few payments in a row, you’ve attempted to use Face ID to log in , which may or may not work ( if it doesn’t work, you’re instructed to input your pin which also won’t work unless you close the app and reopen it). Then you choose to do a payment where Face ID is not an option for security, you input 3 random number from your pin and slide the verification bar to confirm. This has to be done for each payment. It’s a joke. Bank of Ireland should really look at the revolut app. It’s light years ahead and I think I’ve revolut offer Irish ibans, I’ll be closing my Bank of Ireland account. Update 23 March Face ID on iPhone is still a disaster. Doesn’t sheets work and asks for PIN login instead which also doesn’t work until I close and reopen the app. I’m now online researching which bank I will move to. Even my credit Union app with all its flaws can manage to integrate Face ID. The app is also using 5.5gb of storage. WTAF?

Developer Response
Hi there. Thanks for taking the time to leave a review and we appreciate your feedback. We're sorry to hear about your experience with this. Please contact our colleagues on 0818200362 between 9am to 5pm Mon-Fri where we can access your profile and advise further on this. You can also contact us on Twitter DM @talktoboi or Facebook messenger where can take some further information on this to pass on to our colleagues. In terms of the storage we would advise to delete and reinstall the app. Please be aware it can take up to 4 hours to reinstall the app for security reasons. Thanks, Declan
Terrible
23/03/2023
DarremMcC

I’ve been using the app for about two years since switching from Ulster Bank. During this time I’ve been requesting Face ID login any time they ask for feedback. They have finally allowed Face ID login but it’s terrible. Firstly, it only “works” for logging in. There’s still the same rigmarole every time you make a payment that you have to insert three numbers from your pin and swipe a pointless verification thing after your pin. If you’re doing a few payments in a row, you’ve attempted to use Face ID to log in , which may or may not work ( if it doesn’t work, you’re instructed to input your pin which also won’t work unless you close the app and reopen it). Then you choose to do a payment where Face ID is not an option for security, you input 3 random number from your pin and slide the verification bar to confirm. This has to be done for each payment. It’s a joke. Bank of Ireland should really look at the revolut app. It’s light years ahead and I think I’ve revolut offer Irish ibans, I’ll be closing my Bank of Ireland account. Update 23 March Face ID on iPhone is still a disaster. Doesn’t sheets work and asks for PIN login instead which also doesn’t work until I close and reopen the app. I’m now online researching which bank I will move to. Even my credit Union app with all its flaws can manage to integrate Face ID. The app is also using 5.5gb of storage. WTAF?
Developer Response 28/03/2023
Hi there. Thanks for taking the time to leave a review and we appreciate your feedback. We're sorry to hear about your experience with this. Please contact our colleagues on 0818200362 between 9am to 5pm Mon-Fri where we can access your profile and advise further on this. You can also contact us on Twitter DM @talktoboi or Facebook messenger where can take some further information on this to pass on to our colleagues. In terms of the storage we would advise to delete and reinstall the app. Please be aware it can take up to 4 hours to reinstall the app for security reasons. Thanks, Declan
Truly horrible
26/08/2025
geo tracker
This banking app must be one of the worst on the internet. For ‘safety’, aside from two factor authentication you must also have an additional device in order to approve your log in, and seek that approval for EVERY transaction you wish to accomplish, once you’re logged in. More often than not, when you finish with that approval and go back to the website, the connection is lost, and you must start all over again. When I need to use this app, or even just look at my statement, I make sure I have at least 30 minutes in which to do so. While I understand that the intention is for the ‘safety’ of the customer, once you have logged in with the two factor authentication, is there really a need to continue to do this for every single transaction once you are logged into the website???Edit: I have received a response from the developer, Declan, with regard to my review, sending me to a link for ‘Strong Customer Authentication’ (SCA) which instructs me on the necessity for two factor authentication. While giving general information, it does not answer any of my queries. I am also given a link indicating I can ‘contact the developer’ but only leads me to the main BOI site. I would have contacted him directly, but there is no instruction as to how to do so. Nevertheless, my difficulties with this website was not addressed, to wit, why, once you have been authenticated to get into the site and your account, must you go through ‘SCA’ for EVERY transaction you do? Why, when authenticating (again and again) do you lose the initial connection and have to begin the process all over again, from the very beginning???

Developer Response
Hi there. Thanks for taking the time to leave a review and we appreciate your feedback. Please see here https://www.bankofireland.com/sca/. We are always working on ways to improve the app in terms of functionality and customer experience. Please contact our colleagues on 0818365365 from 9am to 5pm Mon-Fri, 10am-2pm Saturdays if you require any further support with the app. Thanks, Declan
Truly horrible
26/08/2025
geo tracker

This banking app must be one of the worst on the internet. For ‘safety’, aside from two factor authentication you must also have an additional device in order to approve your log in, and seek that approval for EVERY transaction you wish to accomplish, once you’re logged in. More often than not, when you finish with that approval and go back to the website, the connection is lost, and you must start all over again. When I need to use this app, or even just look at my statement, I make sure I have at least 30 minutes in which to do so. While I understand that the intention is for the ‘safety’ of the customer, once you have logged in with the two factor authentication, is there really a need to continue to do this for every single transaction once you are logged into the website???Edit: I have received a response from the developer, Declan, with regard to my review, sending me to a link for ‘Strong Customer Authentication’ (SCA) which instructs me on the necessity for two factor authentication. While giving general information, it does not answer any of my queries. I am also given a link indicating I can ‘contact the developer’ but only leads me to the main BOI site. I would have contacted him directly, but there is no instruction as to how to do so. Nevertheless, my difficulties with this website was not addressed, to wit, why, once you have been authenticated to get into the site and your account, must you go through ‘SCA’ for EVERY transaction you do? Why, when authenticating (again and again) do you lose the initial connection and have to begin the process all over again, from the very beginning???
Developer Response 25/08/2025
Hi there. Thanks for taking the time to leave a review and we appreciate your feedback. Please see here https://www.bankofireland.com/sca/. We are always working on ways to improve the app in terms of functionality and customer experience. Please contact our colleagues on 0818365365 from 9am to 5pm Mon-Fri, 10am-2pm Saturdays if you require any further support with the app. Thanks, Declan
Just got a push notification asking for feedback and it led me here....
10/06/2022
K-utiePie
The app needs work. As does the customer service(friendly but useless). I’m gutted KBC is leaving because they do both so brilliantly!My issue today was wanting to add a my booking current account to my revout add money feature and of course I don’t have my physical card with me because I tap everything and there’s no was to see your card long number or cvv on the app so basically had to withdraw KBC savings and take from that account because of course everything works so smoothly there.... did eventually manage to send money first from boi but not because boi works at all but because Revolut has useful features and then because bank of Ireland will transfer that money so slowly a big lump of money will arrive in that account probably about three days after I return from holidays.... useless! I’m so dreading KBC leaving! I was so reluctant to join them in the first place because you want to keep your business Irish but it was the best decision. Everything is so seem less, the rates are better an if you run into issues it’s sorted in five minutes on the phone by people with serious cop on. Maybe just copy their business model please! Yikes.... why would you send push notifications asking for public feedback when you’ve such a crappy service???
Just got a push notification asking for feedback and it led me here....
10/06/2022
K-utiePie

The app needs work. As does the customer service(friendly but useless). I’m gutted KBC is leaving because they do both so brilliantly!My issue today was wanting to add a my booking current account to my revout add money feature and of course I don’t have my physical card with me because I tap everything and there’s no was to see your card long number or cvv on the app so basically had to withdraw KBC savings and take from that account because of course everything works so smoothly there.... did eventually manage to send money first from boi but not because boi works at all but because Revolut has useful features and then because bank of Ireland will transfer that money so slowly a big lump of money will arrive in that account probably about three days after I return from holidays.... useless! I’m so dreading KBC leaving! I was so reluctant to join them in the first place because you want to keep your business Irish but it was the best decision. Everything is so seem less, the rates are better an if you run into issues it’s sorted in five minutes on the phone by people with serious cop on. Maybe just copy their business model please! Yikes.... why would you send push notifications asking for public feedback when you’ve such a crappy service???

A fresh look, a smoother experience and a whole new app. Enjoy enhanced security, smart privacy controls and more ways to manage your money. Banking that’s faster, simpler and built around you.

Version 6.0.71 5 Oct

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Size: 114.4 MB
Category: Finance
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More
Provider: Bank Of Ireland

Bank Of Ireland has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.

Address
Head Office
40 Mespil Road
Dublin N/A Dublin 4
Ireland

Phone Number
+353 14044000

Email
contactus@boi.com

Privacy Policy

Supports

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The simplest way to get all your passes in one place.

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Bank of Ireland Mobile Banking

Ratings & Reviews

text is too small

Terrible

Truly horrible

Just got a push notification asking for feedback and it led me here....

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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