Bisleri at Doorstep 4+

I ordered 20 liters Bisleri bottles. Order placed on June 28th which was supposed to be delivered by max on 30 June. Guy calls me for the delivery ans says will reach there in an hour.
Guy did not came, called he did not answer.
It’s been July 2nd and order has not been delivered yet. I called customer service they said will be delivered today after an escalation was raised against the order but not sure when it will be delivered. I was waiting until first half my Saturday which was waste of my time, guy calls in a very rude tone saying “share your location on WhatsApp or will not be able to deliver the product”. After knowing my location he said “I will let you know if I can deliver by evening or so”
Called customer care, they called delivery guy and near by delivery office no one answered their call.

I couldn’t buy water bottle from anywhere else as I don’t have any spare bottle so if delivery guy will come then I won’t have anything to give them in exchange.
They put me in a situation where i was sitting thirsty because of these people. Also wasted half day of my Saturday because I live alone and there will be no one to collect the delivery.

There is no system, no one is looking into the issues at the backend. Better buy it from nearby shop or get it from some other service provider.

What’s the point of having an app and promising timely deliveries when you are heavily dependent on local distributors. These distributors are not only mannerless but also malicious. They wrongly mark your order as delivered, then they speak in a tone as if they were the water lords or something. The app is convenient but how does that help when the whole structure is broken. And above all their customer support team, they are the worst, always giving the same excuses without even giving a thought to the actual case. I called for 4 days straight and they had the same excuse ‘area manager isn’t answering’. So the area manager is possibly more important than the PM himself because he doesn’t take calls from them for full 4 working days!! Ordering from them is an ordeal and I strongly suggest that a local vendor will be much more reliable and flexible than the app.

The application is a complete disappointment, I just gives you feature to select product and book.
You cannot track the exact trail of your order. It just shows booking date, No ETA.
Additionally the support chat UI is not compatible on IOS devices, and plus it lacks the intuitiveness of the options. I am not sire if they really want to provide support or have made it just for the heck of it. I am not sure how do they even pass the sanity testing of this application and released.
Now talking about there timeliness, I have ordered 3 times, out of which 1st time it got delivered timely, post that it was challenge. 3rd order I had to cancel after waiting for 4 days.
You call there customer care, they have no clue and give only standard script answers.
There distributer in Banaglore is worthless and not even bothered to send the product.
Bisleri - The days have gone when it was a monopolistic environment for you, if you really want to serve, sort your distribution and make people accountable.
Please give order from watsapp rather than wasting you time and money managing a mobile application.
You should start focusing on making micro distribution system at ward level, you demand will increase.