Bisleri at Doorstep 4+

He kept on the floor and went away. He didn’t even call. He didn’t even press the doorbell. This is not the first time we are experiencing this since last three times consecutively. This kind of behaviour is intolerable even after requesting him yesterday that when you get it please inform to us, he didn’t follow the instructions. It is very heavy and I am having back pain. I really cannot carry it inside. I’m leaving it outside my house. I don’t even want the water.

Doorstep delivery does not mean just delivering at the very doorstep that is, it does not mean that you will leave it on the floor or just before the door . doorstep delivery indicates whom delivery which means when the customer opens the door they have to keep it inside. They cannot just dump it on the floor , Press the bell and runaway even before the customer could open the door in one minute. Doorstep delivery when purposefully interpreted means home delivery means bringing it to the customer, doesn’t mean delivery at the doorstep alone.

I ordered 20 liters Bisleri bottles. Order placed on June 28th which was supposed to be delivered by max on 30 June. Guy calls me for the delivery ans says will reach there in an hour.
Guy did not came, called he did not answer.
It’s been July 2nd and order has not been delivered yet. I called customer service they said will be delivered today after an escalation was raised against the order but not sure when it will be delivered. I was waiting until first half my Saturday which was waste of my time, guy calls in a very rude tone saying “share your location on WhatsApp or will not be able to deliver the product”. After knowing my location he said “I will let you know if I can deliver by evening or so”
Called customer care, they called delivery guy and near by delivery office no one answered their call.

I couldn’t buy water bottle from anywhere else as I don’t have any spare bottle so if delivery guy will come then I won’t have anything to give them in exchange.
They put me in a situation where i was sitting thirsty because of these people. Also wasted half day of my Saturday because I live alone and there will be no one to collect the delivery.

There is no system, no one is looking into the issues at the backend. Better buy it from nearby shop or get it from some other service provider.

The worst services I have ever seen. First of all I have placed an order on 8th nov and today is 21st November. I have not received my water cans. The delivery agent has no idea of address they always ask us to send location for which we need to save their number and all the nonsense. The delivery agent calls from another location and then will do time pass for 30mins by calling 3-4 times even after sending the location and finally won’t come and claim that truck broke down(has happened 3-4times with me) secondly for delivering water they take 2 weeks. Which is an essential item. Such pathetic service I am trying to cancel and get a refund . But that option also doesn’t show my money is gone. Uninstalling this today. PATHETIC. Please Avoid