DMart Ready Online Grocery App 4+

It’s DMart on App guys

I didn’t think DMart would ever have an app which they would launch and maintain and provide the same competitive prices which they offer when you walk in to one of their end number of stores. The range of things offered on App and Store are not quite the same but nonetheless I never had any issues with any of the orders I placed through the App. I used to collect my stuff through the local DMart Ready store which unfortunately closed down recently. But DMart has started Home Delivery at my place and also stopped charging the delivery fee for a few months. I still wouldn’t mind paying the ₹49 Delivery Fee too as the savings I get is more than that

Worst experience ever.

I have been shopping from DMart since a long time and never had any problem there.
Because of the current situation, ordered from their app twice (after trying hundred times to place an order and get an available slot). I ordered first on 3rd May and the available slot was of 7th May. Till 11th of May I didn't get my order and there was no communication from their side whatsoever. I even tried contacting the store, customer vare but all in vain. Then I again placed an order on 12th May and the delivery slot was 13th May. Today some lady called me to tell me that my order is cancelled as they're out of stock. i asked her about my previous order and she said "woh toh nikal gayi ab delivery date" and that we always call, it's your fault you didn't pick up and literally started arguing with me.
I get that you're working hard to deliver tje orders but atleast have a better system of communication and update on the app if items are out of stock. And please teach your employees to be more respectful.
Literally waited 10 days to get my order and received nothing! Never ordering from their app again!

Worst Customer Service Experience

Dear Dmart, I hope this message finds you well. I am writing to express my disappointment regarding a recent customer service experience I had with your Company with regards to the above order. Unfortunately, my experience did not meet the standards I have come to expect from your company after placing the above order. I have been following up fir the past 3 days and there is no proper response to deliver the order Despite my efforts to resolve the issue, I have been getting, unhelpful responses, lack of this left me feeling frustrated and undervalued as a customer. I believe that effective customer service is crucial for maintaining a positive relationship with your clients, and I hope that my feedback can contribute to improvements in this area. I would appreciate it if you could look into this matter and provide me with a resolution or an explanation regarding my experience. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Un Happy Customer

Developer Response ,

Dear Customer, we apologize for the inconvenience you experienced. Kindly share your complaint number here or your contact number at customerservice@dmart.in. Our representative will connect with you to resolve your issue as soon as possible.