Milkbasket started as a small app with a unique no checkout option, prime time delivery early morning and unique product mix. It hit off instantly with customers like us where during Covid also goods were dropped at 5 am in the morning, super quality and delivery. Then came takeover, quality dropped, if u reported missing items there will be 8 calls asking to revoke as amount got deducted from staff, delivery changed from 5 to 7 am, sometimes even late with no option to cancel even if you are leaving home, quality worse. Membership fee increased, minimum cart made higher but if you reported missing or quality concerns, there will be a technical glitch in app….sad! Absolutely no control on quality

I used other Apps in the past only to be disappointed with each of those apps for one or the other reason. So, switched to the traditional way to have complete assurity and transparency. I wasn't very hopeful when this app was introduced to me. Now after the initial experience for the last 3 weeks or so, my preferred place to go for any purchases is Milk basket. It's even groceries, general goods, other daily use items etc. The prices are definitely the cheapest across the range even when compared to other popular stores in the vicinity. The quality is good. Timelines of delivery are extremely pleasing. There is no need to check out which means that you keep adding things to basket as you remember and all the items will be delivered by next morning around 6 am. Absolutely amazing experience. Thank you Milkbasket.

Milk basket is company is having such a pathetic service. On the very first day after downloading the app there team called me a promotional call mentioning i will get 500rs cash back if i do the topup of 1500 immediately on call. I did the topup however the cashback was not credited. They asked me to wait for 24hrs I did wait, still not topup was done from milk basket team. Today its been more than 10 days and there is no cashback given nor any follow up from there team nothing. Also i got incomplete order on the first day of delivery. There are so many issues with the team and management there customer care people just apologies and escalate the matter and there is no revert received. I am chatting with CC team from past 1 hr and again they are asking me to wait for 24hrs. And i am very sure here also they will revert me the same. So i request all not to use there services as they are extremely pathetic and non useful

Milkbasket had put up a Kiosk (almost 2 years back) in our society and gave an offer of lifetime free milk delivery and a cashback on initial recharge. We started ordering milk and other groceries and were not getting charged however one fine day I saw I’ve been charged 15 Rupees per day for delivery, when I further looked into my account statement then noticed it was getting deducted from almost 2 months and I was not aware. I checked my email and SMS to see if there is any change in plan or notification for this, but I could not find any communication. Upon checking with the support team they were very rude in saying that the free trial was only for 1 month and then there was a charge. I've couple of questions, please help me to answer those: There were no charges for more than a year for me but now what has happened now?When I checked with my neighbour who is using the same service, he confirmed no delivery charges for him, then why me?I am ok to pay charges or to take monthly subscription but they should at least intimate their customers.When I was told of Zero delivery charges for lifetime then why are they deducting 15 rupees each day from my wallet? This is literally an unethical practice and was not expected from such a prestigious organization, BTW I’ve stopped using Milkbasket.