iPhone Screenshots

Description

Eureka Forbes Limited is India’s leading health and hygiene brand. A part of Shapoorji Pallonji Group, Eureka Forbes’ product portfolio encompasses water purifiers, vacuum cleaners, air purifiers, home security solutions and health conditioners. Eureka Forbes Customer App is an official app from Eureka Forbes Electric Water Purifier customers which allows them to connect with Eureka Forbes for his/her after sales service needs. The app has lots of features which will help customers engage with the Brand and keep track of all of their after-sales service requests.

What’s New

Version 1.8

- Bugs fixes and Enhancements.

Ratings and Reviews

3.3 out of 5
420 Ratings

420 Ratings

D Lahane ,

Mandetory service request

I put mandetory service request for 2nd Sep,21 till 5 th Sep,21 no body turn up. after raising complaint through app, i received call back that nonopen request in system for mandetory service. I put another request instantly but same isse , it was not visible to customer care personnel. Finally he suggested to book new request rather than mandetory request. same was visible to customer care person , so I believe service person will visit on scheduled date. This bug in the app caused inconvenience.

Developer Response ,

Dear User,
We appreciate your cooperation & patience in this matter.Please share your contact details, Customer Id OR Service Request number to us on eflcustomercare@gmail.com Please mention any other information regardin
your concern to help us get this addressed at the earliest .Thank you for the support .

spmohan78 ,

Not displaying my product info

I am trying to login and fetch my product info but it’s showing there is not product under this registered number. I have also raised this issue with the customer support twice but for no help. Also I felt the customer support were not trained to handle this kind of technical issues of app. I have no complaints about the product of eureka Forbes but unfortunately I am disappointed with the app. I am really surprised a company like Eurekaforbes couldn’t design a simple user friendly app and also have not trained their technical customer service team. It’s been more than 6 months still I don’t find my product in the app. Let’s see how long The company will take to address my issue.

Developer Response ,

Dear User,
we regret the inconvenience. Please share your contact details with us on eflcustomercare@gmail.com to help us reach out and resolve your concerns with the Aquaguard Service app.Please mention your registered Mobile number, Customer Id & any other details about your concern. Thank you, your feedback is valuable to us.

Parimalsinh Raj ,

Bad service

I purchased eureka forbes RO purifier. And I spent maintenance cost and part replacement cost in 6 months inspite of one year warranty. Then after 10 months again system is not working and i raised problem through toll free number on date 9th January 2021, because whenever i login into App, but App seems that “my product doesn’t linked with this App”. And as on date no service Engineer visited at place to rectify raised problem.
I appeal to public not to purchase such eureka forbes product, it’s worthless to buy and service is not satisfactorily (Failed to attempt problem in 48 hours). And product was not full fill warranty as they mentioned. I requested to toll free assistant for talking with technical team, but still no response from them.

Developer Response ,

Dear User,
We regret the inconvenience caused. Please share your contact details with us on eflcustomercare@gmail.com to
address App related Quires. due to COVID 19 pandemic, a slight delay in addressing to your request however help
us with your Customer ID OR recent Service Request number so we can address the issue at the earliest.

App Privacy

The developer, Eureka Forbes, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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