iPhone Screenshots

What’s New

Version 4.3.0

Hola! Use Orange Cash, the cash back you earned during Grand Orange Bag Days b/w 9-18 Aug, and get 10% off on every order. You can combine any payment offer / coupon code with this cashback.

Become a Smart Bachat Club Member to save more!
We have launched Smart Bachat Club Membership on iPhone as well! Become a member to save more than INR 1000 on your monthly grocery!

We always keep an eye out for the little bugs which interfere with a seamless shopping experience. Some such problems have been fixed in this update.

Ratings and Reviews

4.3 out of 5
7.8K Ratings

7.8K Ratings

ssss_sonia ,

Still need improvement...

Everything is fine but still need few improvements:
1) frozen products are never taken care properly....they bring normally without cool bag with other products..so they are always melted or not in good shape... customer care promised me couple of times that they will look the matter in future but all futile.
2)items like Maggie, biscuits always come crumbelled... Without air in it..
3) At the time of scheme periods that is month's starting, middle of the month and at month's end Grofers delivery is very poor as compared to other grocery sites....for delivery Grofers take 3-4 or sometimes 5 days to deliver order and other sites takes a day to deliver their orders.

Developer Response ,

Hello Sonia, thanks much for taking out time and to write bac such insightful feedback to us! Keep the love coming, we love you back and we'll be acting to earn all-stars here, be assured. :)

L@LIT82 ,

Can't edit delivery timing

First of all they do not deliver groceries at the promised delivery slot. The delivery slot will then be revised automatically by the server to a slot which is not suitable to you, and when you try to edit the delivery slot it either says that you will be charged money or you cannot edit the delivery slot itself. The result is the delivery man goes back and then once again the groceries are not delivered.
This is a vicious circle, and sometimes important/urgent groceries are not delivered even after 1-2 weeks of placing order. Their GOBD sale is a perfect example. Where they take too much orders and the delivery capacity is 1/100. Sometimes the delivery is allocated to wrong persons too ( not related persons or persons responsible for some other delivery zone), by the server.
Overall pathetic delivery experience, you cannot order urgent groceries (required in 1-2 days) with them. Meat products are also delivered at normal temperature, which creates a question mark on their delivery process.
These feedback have already been communicated to them several times thru chat on their app, however what we get is standard copy paste replies from them, which is not at all concerned to your actual issue.

Developer Response ,

We too hate to keep you waiting for this long and this is not the kind of experience that we plan to serve you with! :(

We do understand how important timely deliveries are and always work to ensure the best. Delay experienced here is deeply regretted at our end as well! :(

We always work to have delighted the user and can certainly push back an order under certain given circumstances! Hope you'll mark back on this one as an exception and will give us a chance to create a different story for you!

smitarao ,

Pricing of finish tablets

How’s that the finish dishwasher tablets were sold at 525/- two months back and I did buy at that time but now when I tried to purchase again it is double its price. When I tried to bring it to your notice that it is sold at the previous price on other sites I was given vague responses to download the app and chat which is worse in its response time. Finally when I started mailing I received a mail from your end stating I have to take pictures of the other site selling the product and also the site should be selling the product for at least 24 hours on their site. How on earth will I be able to control other site sales timelines. Don’t you think that’s too much you are asking from the customer. This is something even you can check on your systems. I buy online only to save time and can’t allow it to be wasted on gathering proofs
I am definitely waiting for your response and for your records I am not a new customer I’ve been ordering on this site since the month it was launched.
Regards
Smitha

Developer Response ,

Hi, Smita. We believe the answer is there in your question itself. It is difficult to control the prices even for 24 hours in the competitive market, however, 2 months is a long time. We strive to give the best economic deals to our users and to support the same we have the Lowest Price Guarantee. Please help us with the ticket ID of the concern raised by you here and we will do our best to help you in enhancing your savings whenever you shop with us.

Information

Provider
Locodel solutions private limited
Size
65.3 MB
Category
Shopping
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© Locodel Solutions Pvt. Ltd. 2014
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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